Kay JewelersReviews of kay.com

I couldn’t find a place to review my rings on Kay.com so I’m reviewing here. Item #: 994639300 Only available online right now. Purchase was EASY, no APR for 18 mos on their credit card plan. I’m a modest 41 yr old but always loved the look of blinding diamonds on a lady’s hand from afar. Elegant details, gorgeous from every angle and COMFORTABLE! It doesn’t shift from side to side on my finger like solitaire rings because the weight of the diamonds is displaced throughout. The wedding band fits perfectly against the engagement ring, no large gap. My husband is a woodworker and crafty, and the detail represents him well. I was afraid it was going to be too blingy for my taste but it isn’t. It is an heirloom, modern antique vibe. It’s stunning.

Got a credit card, made payments. Planned on paying it off early when we got the call for my 10-year old son to get his heart transplant. Understandably we dropped everything for that and in the midst of all that paid it off later than the due date, however when we paid it off through another credit card the amount t showed on the account is what we paid. After it was paid off they charged interest. Have messaged twice and get a canned response about taking the interest away since it was being paid off. Nope just the canned response…my kid was having a heart transplant…I hope none of their employees have to go through that but if they do I hope they will experience more compassion than they have shown.

I took a chain I bought for my husband as an anniversary present and the repair was terrible! Not only did they remove an inch from the chain they never called to ask if that was ok. They depreciated the value of the chain and shared $250 to do that. Im blown away I escalated my issue because the clerk referred to a $3000 gold chain as being similar to a tin can that cannot be repaired well after we returned to pick up the repaired item and verbalized not being happy with it. They did nothing!! They took our money and said that's the best we can do. Do yourself a favor go anywhere but Kay Jewelers. They have no interest in making their customers happy. Unhappy Customer

Hi. I’m at ST John’s town center. . and l have Credit card from K Jorge.. I put my support a dog in the stroller. I want to go there because there’s a lot of sales.. but I’ve been there like five minutes and I feel uncomfortable I came out I didn’t like the customer service.

We visited the Clarksburg location on Saturday, 9/16/23, to make an inquiry. There were two staff present, Jo and Michelle, helping other customers. Neither employee acknowledged our presence to say that they would be right with us. Minutes passed by, and we left. Unfortunately, we've had problems with both employees in the past. They've been rude and shown that they don't care about black and brown people. We've spoken with a District Leader who seemed to take our complaint lightly. We suggest shoppers steer clear of this location.

I received an engagement ring and wedding ring set from this brand - only thing is, I never ordered anything from this company. I looked it up and apparently the latest scam is brand's using your stolen information to create a fake order and send you something cheap so they can then create fake customer reviews using your "verified purchase" and your name to build their reputation. This unsolicited set of rings look cheap and are several sizes too big.

I’ve seen the negative reviews. However I made my first purchase from the online store recently and have nothing but good things to say. I purchased a diamond and emerald necklace for my wife and a Hamilton automatic watch for myself. I had a promo code which didn’t work and called customer service and the rep was patient and generated a new code and waited to see if it would work. I paid for express shipping and both items came two days later. My wife loves the necklace and I love the watch. The prices were competitive as well.

Thanks every one!!!!! I was going to used my Kay's card which has nothing on it and about $2700 available to spend. That may not be much money to many, but for me spending $100 with this company is high dollar. Judging by the one-star comments I would not spend $10.00 here. Another thing, I was late in 2020 for obvious reasons and company were told not to report late payment due to the public health crisis, This company waited and now report the late payment back in 2020 EVERY MONTH!!! I keep checking my credit report and now I am inquiring with a legal team over this issue.