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Kay Jewelers (kay.com) has 428 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Willistine G.
They are such a rip-off. I was sick and missed paying off a bill before the promotion ended. They offered me $10 on close to a $500 charge. I ripped up my credit card. I used an interest-free promotional credit card and paid them off. The quality of the merchandise is below average. trash trash trash !!
Derek P.
Placed an order at a store and got an email confirmation through via email immediately. Thought everything was good. We left and then within 2 hours we get an email saying the order was cancelled. It was out of business hours then so we contacted them the next day. We were told the order was 'cancelled in error' because they got confused about the email address used for the order. In trying to place a replacement order they then said it was out of stock but they would sell us the same ring for $400 more (30% increase for the cost the original order). Sounds like bait and switch to confuse people and make them pay more. Very shady.
Starlette F.
I had an awesome experience at the Kay’s Jewelers store number 1192, Chesterfield Towne Center. Andrew made the repair process seamless. Thanks for the great service.
Nannette T.
I Really love Good Gold jewelry and for the first 5 years or so I got or should I say I received Kay's jewelry for Anniversary Birthdays Valentine's gifts from my Amazing husband Now I don't have any complaints about the diamond charms gold or chocolate gold or even my Birth month stone however ever gold chain that came with the Beautiful charms Broke even when he bought more expensive chains to go with the Beautiful charms in all actuality Kay's Jewelry probably owe me about 12 Gold Real chains .like I said your Gold charms Earrings Rings watches had a problem with a Diamond Bracelet to however you guys really gave me justice on the Diamond Bracelet But your Gold chains need some extra care.
Garrick M.
I bought $500 earrings and less than 4 months in they proved to be defective. They only offered a $300 solution to tighten them. No exchange, nothing other than more than a $300 offer. Don’t buy here. Save your money for a company with a moral compass.
Lian M.
We visited Kay Jewellers in Pembroke Lakes Mall Florida on Friday 16th Feb and had the most amazing experience. Jessie and Keisha were so helpful and attentive when helping us to pick our wedding bands! The prices were amazing and the store were offering great deals. We truly appreciate the experience!
Mary M.
Maybe this is all jewelers, but Kay's is pretty close to a scam! I went in for their black friday deals and they only had a "day before black friday" deal where the ring I wanted was on sale. I debated whether or not to just get it now or wait since my wedding is not for months to come. But they insisted the sale would be ending in one day. Friday comes and what do you know? The sale is still there. MONTHS pass now, and the sale is STILL there. It isn't a sale at all, they just claim it is one but really, that's the price it is all the time. A little scammy, especially for those shopping specifically for a sale. Again, maybe that's all retail now. But it sucks. Then, not to mention, the ring I wanted at the time was out of stock. The customer service representatives said they would email me when it came back in stock. Which they never emailed me once aside from stupid promotional things I didn't ask for. Just not impressed with Kay's. I ended up getting the same exact ring somewhere else for 400 dollars cheaper than their "sale".
Jeannie R.
Shopping for an engagement ring can be a daunting experience. My husband, Domenick and I went to Brooklyn to help our cousin, Jimmy, and his fiance, Gracemarie, pick out an engagement ring and wedding bands. We decided on Kay Jewelers in the Caesar's Bay Shopping Plaza in Brooklyn. This daunting experience soon became one of the most pleasant experiences that we ever had. We were so impressed by Jasmin and her Staff, Kayaan and Kierra. We were greeted and treated with the utmost professionalism. The Staff was so courteous, knowledgeable, dedicated, and attentive to the future bride and groom. The selection of rings was extensive with great prices. The Customer Service was very personalized. Jasmin, Kayaan, and Kierra took a lot of time and effort in sizing, pricing, and finding the right style. They made you feel at ease. It was a great fit all around and the bride and groom to be were so ecstatic to purchase the rings of their dreams.
