Kay JewelersReviews of kay.com

Our Kays in Kingsport is the Best!!! The associates are amazing!!!!! Ashley the manager is helpful and always there when I need something. Her and her team always go the extra mile!!!!!

Chong Krasnesky at the Waldorf, MD location had excellent customer service. She gave us a lot of options to chose from to best fit what works for our budget. She was extremely helpful and did not rush or pressure us to get anything just to make a sell. She has the best customer service I have ever experienced in a retail store.

I bought an engagement ring through a promotional plan. It ended and they slammed me with over 2k. I called to see about paying off the balance to avoid the charge since I missed the promotional end date (barely) by mistake, they said no and the rude woman hung up. No, we can work with you as a valued customer, even charge something, but I got nothing and I always pay on time and was not aware the charge was a whopping 2K+ let alone the promotion ended. Crooks.

I was at the Auburn NY store and I haven't been in in forever. I had 2 broken pieces and Patrick was awesome. he looked up each one found that I had warranties and it will cost me nothing to get them fixed. He also cleaned my other jewels foe me and reshaped my ring that was bent up.

Promotional fees. 10 days after the date hit with a huge interest. You can not encourage paperless statements and see that I was not subscribed to email and be ethical. No text to advise. I will never use Kay jewelry again and encourage others in the same. Bye

Screw Kay jewelers for not disclosing to me that the black shine on my husband’s $450 titanium ring was a coating that comes off and can’t be refinished. They wouldn’t replace or refund. I had been a loyal customer for years but no longer. The store manager of the Tilton New Hampshire location treated me like an idiot, despite the fact the quality is the ring was not disclosed at purchase.

I have been a loyal customer for years. I purchase something from there at least twice a year for my wife using their store credit card. I guess something happened where automatic payments were not taken out and I have been getting harassing calls daily threatening legal action if a minimum payment of under $40 was not received. It’s embarrassing! I will no longer do any business with Kay Jewlers. Go to Jarred instead

Don't waste your money here. Wife had her ring maybe a month and it snapped. Kay jewlers wouldn't do anything because we didn't buy the extended warranty. Clearly it's a defect.