Kay JewelersReviews of kay.com

So we haven’t been the best at keeping up the 6 months inspections but they have never charged us in the past. This last time we needed repairs to both of our wedding rings and a third ring of my wife’s. We were over the 6 months but like I said we were never charged but bam that will cost you 107 bucks. We inquired why and they said it’s policy. Asked why we pay for a warranty if it expires after 6 months and was told that the warranty you buy is for just the metal. We stated we were never told of this and they said it’s in the paperwork that you receive after you pay for the purchase and the warranty. I’m not going to be buying anything from this company or Jared’s. Feel totally cheated with all the stuff we’ve bought at both places

The sales lady help me Find a special necklace for an extremely good price with lifetime insurance at the Racine Kay jewelry store.

I would have go for zero start if i could. My partner went to Kay to purchase my engagement ring, and the experience was extremely disappointing. He originally requested upgrading the ring from 14k to 18k gold. The salesperson strongly discouraged him and provided completely misleading information, claiming that changing the gold from 14k to 18k would increase the price from $4,000 to $20,000. That statement was simply not accurate and felt either uninformed or intentionally exaggerated. He also knew my exact ring size and wanted to order it properly. Instead, the salesperson persuaded him to buy whatever was currently available in-store, insisting resizing later is a better choice and that ordering the correct size was unnecessary. He trusted her recommendation. The result? Nearly $4,000 for a very basic 14k gold setting with a lab-grown diamond, nothing custom or intricate. The ring was visibly scratched all over, and the diamond looked dull and matte. It honestly looked like a very low-quality stone.( I am not sure even if it was a diamond or just a cheap rock for 4K) When we returned to resize it (since it was much too large), I respectfully asked why the ring was scratched. The salesperson dismissed my concern, implied I didn’t understand how gold works, and was openly rude. She then directed the conversation only toward my fiancé and ignored me entirely, even though it was my ring. That level of disrespect was unacceptable. I decided to return the ring, and I could not be happier with that decision. We then went to a local designer and purchased a personally customed 18k gold ring with a natural diamond, perfectly sized, for $12k, not a 14k setting with an unknown low quality stone supposedly jumping to $20,000 just for upgrading the gold. The quality difference is unbelievable. The craftsmanship, the stone clarity, and the overall experience were on a completely different level. Based on our experience, I would strongly caution anyone considering Kay. They are so rude and the ring we received looked used rather than new, that is my personal impression based on the visible scratching. For such an important purchase, there are far better options and far better service available.

My family ordered me a beautiful mothers ring for Christmas. The end of January I noticed that the gold was wearing off and realized it was gold plating over sterling silver. I called customer service and they suggested I take it to the store. The asst manager told me it was past the return date and there was nothing they could do for me. She offered the "service" plan for an additional $40 and said I could have it replated as many times as needed. Like I want to go through the hassel of having the ring replated every other month. I asked for a credit so I could upgrade the ring to the solid gold version and they said no. Terrible customer service and even worse policies.

I went into the Kays Jewelry store and the sales lady went online and ordered a class ring for my grandson. When she finished, it wound up being on sale, so I saved some money; however, when I checked my bank account, it showed processing and will post on the 6th. 4 days it sat like that, then on the 6th, it vanished. It was canceled by kays Jewelery. No messages, no calls, just canceled it. Now online it's literally 600 dollars more to order it.

I am extremely disappointed with both the quality of the product and the customer service I received. The necklace was purchased as a newborn gift, with great emotional significance. Unfortunately, it became clear that the chain is extremely thin and fragile, to the point that it tears easily with normal, everyday use, despite proper care. In addition, the overall quality is far below expectations — the gold lacks shine and the diamonds have very little brilliance. What makes this experience even more frustrating is the complete lack of willingness from customer service to acknowledge a clear defect. I reached out with a detailed, respectful explanation, including the order number and the issues we experienced firsthand, and asked for a fair resolution. Despite this, my concerns were dismissed, and no reasonable solution was offered. This is especially disappointing because I personally recommended this brand based on a past positive experience. I truly did not expect this level of indifference and poor support from a company that presents itself as a reputable jewelry brand.

If I could give -5 stars I would..Been trying to order since a week before Christmas 5 different items. All have been canceled due to inventory issues..The day before they should have been shipped out..This is the worst place in the world i mean the universe to order from.How do yall stay in business?

had a very frustrating experience at the Kay Jewelers location in Easton, Ohio, especially after recently purchasing multiple items there, including an engagement ring. I went into the store to exchange a ring from a size 10 to a 9.5 and was told an exchange was not possible - only a refund. After that, I was not given a new gift card with the balance, and no replacement ring was ordered. I was later told that a refund check would be mailed, which makes no sense for an in-store return that should have been resolved the same day. I was advised that the refund could take up to 21 business days to process. It has now been 27 business days, and I still have no refund and no meaningful update. I have made multiple attempts to contact Kay Jewelers corporate through their chat system, but have received no clear answers or resolution. The entire experience has felt disorganized, poorly communicated, and unnecessarily drawn out. For a company trusted with major life purchases, this level of customer service is extremely disappointing.