Eliana
This company is horrible with…
This company is horrible with processing times (18 days instead of 2-3 as they say when you enroll) plus they are very picky on what they cover. They would consider something that could repeat on your pet (like a dermatitis) that happened a year before as a pre-existing condition
Response from Kanguro InsuranceAug 18, 2025
Hi Eliana, We’re sorry to hear about your experience. We know how important fast and clear support is, and we want you to feel fully confident in your coverage. Our team will be reaching out to review your case and make sure you and Bacco get the clarity you deserve. 💙🐾