Just Energy Group, Inc.Reviews of justenergy.com

Horrible Experience, It was a Nightmare! I wish there is something below 1 star! The agent at Sam’s Club literally lied that their rates are the same as DTE so she convinced me to switch my gas supply for them, and after doing my research I found out that their rates are x2 from what I am having from DTE !! I called and terminated the contract, after struggling for two weeks, and I couldn’t receive a cancellation letter to confirm that the contract was terminated. Wouldn’t recommend anyone to think of working with them, you will regret it !!!

I signed a three year contact with Just Energy because I was enticed by the low price per kilowatt hour & the company’s Green Energy stance. Boy was I mistaken. My electricity bills have been more expensive in the two year since I made the switch. On average, I have paid anywhere between $50 to $125 more, per month, than when I was with my previous electric company (Cinergy). I receive email notifications stating an estimated electricity bill for the month but the actual payment is always more. For example, for the month of October, our electric bill was estimated to be around $288 the actual amount deducted from our checking account was $323. I don’t understand how the estimated bill and the actual bill can change within a weeks time. It’s not because we are consuming more electricity. There are days where our air conditioner would shut off because the temperature inside the house was cooler. I still have another year on my contract with Just Energy but I have thought about paying the fee to break my contract & searching for a different electric provider.

Some guy name Nana Buah PUC Certificate No. 10052 forced me to sign a contract at SAM's Club promising 9 cents per KW but turned out to be 26.5 cents per KW and within the less than 2 months my bill is $400 they are threatening to disconnect tomorrow Nov 9. I filed a complaint but they don't give a flip, since they are in India!

I have a contract with Just energy and i enrolled for a low price plan but they keep increasing the delivery charges and over the year and half that i am with Just energy, the prices kept increasing exponentially. I DO NOT RECOMMEND THIS ELECTRIC SERVICE TO ANYONE

when we signed up for just energy per sister n laws recommendation were told would get 100 off our second bill and she would get 100 off her bill.. did not happen when called regarding this and even spoke with a supervisor was adv no referral number on account which I know for a fact was done. I feel like we have been scammed and now are in a contract that would cost us to get out of.. Did hear from Just Energy, they did review all calls and did credit our acct.

I've been with Just Energy since I relocated to TX and they decided to start scamming me this month. First off, when they returned my call it read "United Airlines" and was flagged by my spam blocker. I am barely home to use electricity and when I am home my lights be off so how my bill tripled in 1 month. Also the usage is not showing on the site and has been under maintenance??? I'm reporting this to BBB and filing for my money back. Whoever took over this company is a criminal and I will be contacting a lawyer. Don't send me that bot message reply either scammers!

My email to the manager, Customer's service at cooperate of Sam's club, Jessica Subject: In-Club - Poor Club Experience / Complaints - Lee [Incident: 230919-017685] Dana Picasso, License # U-15980, Badge # 2008796 (she is the trainer working for a Local Marketing company) she have my laptop and ask me to login Consumer Energy to get all information needed and my phone to register and transfer 7 accounts to Just energy as my right hand was injured at that time since 5/11/23 that was why she did all transfer for me while I was shopping inside Sam's club, she finished right before 6pm on 5/14/23, Sunday, she told me that we will pay less, not more by switch the service under Just Energy with $65 Sam's club gift card ($45 + $20) on each account. Our house gas bill is triple as $105 that bring my attention to investigate and find out that Just Energy charge rate of $12.29 vs $3.54 by consumer energy before we switch to Just Energy, Consumer energy rate is $3.50 in Sept as we still have one account did not switch, so I am able to check and compare the rate. I ask Sam's club to help and protect their members NOT to be ripped off by Just Energy with $65 Sam's club gift card to rip off their member's money, it is about $100/monthly over charge with 7 of our accounts. It is SHAME with Dana working for Just Energy and training others to rip off Sam's club members. the manager and many staff at Roseville Sam's club knowing exactly that Just Energy rip off their members, but did nothing about to warn their members NOT to sign up with them while they are at all Sam's club daily in the afternoon and try to SCAM their members for money ???? I am waiting for the manager, Susan id# 75042 with Just Energy cooperate office to get back with me as she submit a request on 9/18/23 for investigation with their compliance dept to refund me $402.50 over charge so far already. Just Energy need to wait until the next meter reading to cancel or change to the lower rate that is another joke as you can cancel the gas service online with Consumer Energy to be effective any date, They said there will be $50 cancellation fee if you do not call Just Energy to cancel the service. The manager, Susan id# 75042 with Just Energy cooperate office has all of our 7 account information

I have been a customer of Just Energy for years and use to tell my friends and family about how much I love Just Energy, but after today not so much. I received a phone call from an agent stating my contact was up for renewal. I advised her to email me the contact, so I could look it over,because I was at work. She goes on to say that it would only take 3 minutes,and told me that my new rate would be .10 per kilowatt. Okay great that's cheaper than what I am paying now. I review the contract, and there are all sort of hidden fees, thus bringing the charge per kilowatt to almost. 17 per kilowatt. I CAN NOT BELIEVE THIS COMPANY WOULD TRY TO SCAM A LONG TIME CUSTOMER!! My current contract was not set to expire until December of this year. I will definitely be calling first thing tomorrow to cancel this contract, and go with another company. I am writing this review because at this point I DO NOT TRUST Just Energy, and they will try and lie and say I didn't cancel within 3 days. I need this in case I have to report the to the BBB or the media to warn others. I have also noticed a lot of people complaining about the same thing in their reviews. This company was great, but now I see they are some money hungry sharks. I am definitely down switching to another company.