Just Energy Group, Inc.Reviews of justenergy.com

Response from Just Energy Group, Inc.Feb 8, 2024

Hi Danny Blanton, Thank you for taking the time to share such detailed review about your recent experience with Just Energy agent. We apologize to hear many elements of your experience with your enrollment did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently contacting you to verify details on your concern. We look forward to speaking with you! Kind Regards, Lilly L, Social Media Advisor

Response from Just Energy Group, Inc.Feb 2, 2024

Hi Jessica Monge, Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards Mirna A Social Media Advisor

Response from Just Energy Group, Inc.Jan 5, 2024

Hi M Tho, Thank you for taking your time to give us your feedback. We regret your experience with Just Energy didn't match your expectations. We would like the opportunity to speak with you. We will be contacting you shortly. At your convenience you can contact our Customer Service at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Mon-Friday and 9am-6pm Saturdays CST. We look forward to speaking with you. Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 28, 2023

Hi Abe Thank you so much for taking your time to bring this to our attention. We deeply regret to learn if any misinformation was provided to you. Thank you for letting us know about this as your feedback helps us do better. We need addtional information in order to locate your account. At your convenience you can contact our Customer Service at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Mon-Friday and 9am-6pm Saturdays CST. We look forward to speaking with you. Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 11, 2023

Hi Sandy B, Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with our customer service did not meet your standards. We would like the Opportunity to speak with you further to discuss your Gift Cards in depth. We need additional information in order to locate your account. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you ! We look forward to speaking with you! Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 7, 2023

Hi Almaz Thank you for your feedback, however we are sorry about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you soon. We look forward to speaking with you! At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Dec 6, 2023

Hi George Ross, We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you!

Response from Just Energy Group, Inc.Dec 1, 2023

Hi Maria D, Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with the Chat did not meet your standards. We would like the opportunity to speak with you further to discuss any concerns you may have. We always strive to provide the best possible service for valued customers like you, so we appreciate your feedback. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, Mirna A, Social Media Advisor