Just Energy Group, Inc.Reviews of justenergy.com

A better communication will help. Can't believe how just energy chat bot dumb. Is it a 1961 version? Come on guys, you can afford to update your chatbot, especially if other options are not working all the time.

Snagged by the guy at Sam’s Club. Didn’t review rates, and while it’s my fault for signing up the rates are 3 cents higher than ppl. Glossed over terms and how to cancel. Customer Service had a great response by calling me directly and helping me cancel the service as well as talking through their program. Just not for us.

ORGINAL REVIEW: I have used Just Energy for a couple years with no major problems. However, this last month, my cost per kwh was unexpectedly hiked from 8-9 cents to an absurd 27 cents. My December bill was therefore more than TRIPLED to over $500, which was a great surprise for the Christmas season. When I called, they were no help at all, claiming my contract has expired, I had been warned about this, and 27 cents is the going variable rate. This is FALSE. I was never contacted about this. ______________________ UPDATE: Well, after raising a fuss on this website, I was contacted immediately by a helpful manager, the problem was sorted out, and a refund was given to my satisfaction in a timely manner. I have updated my score accordingly. Just Energy could benefit from a better entry-level customer service experience; I shouldn't have had to elevate my concerns so high to fix a simple computer error.

UPDATE: I NEVER imagined Just Energy cared about anyone or anything besides J. E. ! For 3 years I had nothing positive to say about this company especially their customer service dept. Liliana w/Just Energy reached out to me and asked if “I might be willing to allow her the opportunity to “TRY” to make things right?” I flat out told her “there was nothing in this world, I could ever think of, that could possibly undo the damage that had been done!” She again asked if I would hear her out and allow her to juat try. For the first time, I actually had a live person on the other end of the line who sounded sincere and as if they might possibly care about their customers and was genuinely hoping she could change my mind. She was very patient and allowed me to vent (very loudly) about how disappointed I was with JE. I had so much to say and she actually just listened. When I was through, as shocking and unbelievable as it may be to believe, JE acknowledged and resolved not just one or two of the issue’s, but every single concern/complaint I had. They were able to resolve every one of them and not to their satisfaction, but instead, to mine! Do I still owe a balance? Absolutely! I used their services, I wasn’t expecting nor was I looking for a free ride. I just needed them to prove, in some way, that they cared about their customers happiness! Again,I never imagined they could’ve ever made things “right” again (I never thought I’d even give them a chance$ JE & Lilliana, thank you for going above and beyond to make all the wrongs, right again. Thank you al for working with me rather than against me. This is the exact kind of “customer service” many companies no longer possess. We should all work together during these most difficult times, instead of working against the other. It’s the only way to ensure we all succeed! Thank you again for all you have done to help me. I would have given 5 stars but one was for the reasons we ended up here in the first place. Liliana, You are the true definition of ”excellent customer service”! Best regards! T. J.

Wow! I just signed up with Just Energy in January 2020 through Sam’s club in Dallas TX. I hope I don’t have any of the problems that everyone have had after reading these reviews. My 1st bill was $25 and they sent Me a weekly report of $19. They have great customer service and so far, so good. I have no complaints.

Very professional explained everything in detail very thorough

love it is easy to understand how to pay. 810055371

The process was great and there was no hassle 810029253