Just Energy Group, Inc.Reviews of justenergy.com

Bill is good got price that was quoted but website system is awful only seen my portal one time and makes it difficult to pay bill and customer service does help.

010324 Another sucker from Sam's club in store 3rd party sales person. Doubled my bill. 010524 Called customer service and they offered me a 34.3% lower rate but still 16.13% higher than my original electric provider. Really only 1.04 cents higher. The original incentive was a lower or equal rate plus the Sam's club $25 gift card & possible other future gift cards. Will see how this works in a few months. The new rate is fixed for 36 months. Still only giving a 3 star rating over the previous 1 star because I am yet to be ahead on this new rate or deal if that happens in the future. 020124 My current bill didn't go down at all. Still charging me the same rate. I guess I can call them liars now. Now I have to waste more time calling them and listening to them tell me another lie. 030624 I didn't call them about my February bill. I did get my March bill and they did honor the rate I had to negotiate to get. I'm still not ahead or even from changing to them but I will give it a few more months to see if I average out decently. I did get the Sam's Club $25 card. I'll add another star.

I realy liked the perks..They stopped that and now they do say they have perks so you can get reward cards. Why can't I find that link anywhere? In search it sayd log in. I did and it takes me to my bill with no option to rewards.. On a different link I found a page that will not open ..cloud error. Whats going on with that?.. Hot summer in texas and freaking high bills . i am not a new customer either been with them for years

I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this “cancellation fee reimbursement” will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment. After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (so thanks to Amita), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, don’t trust anything they’re telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line. As for the electricity bill, they help me to pay a little less every month, and I didn’t have any other problem with them. That is why I'm not giving them 1 star, however, any good service they provided for me was overtaken by the unethical sales process.

We signed up for Just Energy about 6 months ago at a SAMS Club and honestly up to this point, we have been very unsatisfied with the rate that we are being charged. We've contacted Customer Service and unfortunately they've been of no help. When we originally signed up we understood that because we were signing up at a SAMS Club that we weren't under contract, and that we would have free electricity from 9pm-6am. So far neither of which have been true. If I misunderstood something, I invite Just Energy to contact me.

Was and still currently a customer until tomorrow when I will be switching to Direct Energy who has offered me $750 in Visa Gift cards ($250 after 90 days + $250 after 1 year and 2 years) to switch. Since Just Energy completely did away with Visa Gift cards and all cards under $50 you can no longer even get to 5000 perk points before they start to expire (24 month expiration date) I have been stuck at just under 4000 for months. Never had any issues with service but it's a competitive market and they aren't trying hard enough to keep and get new customers. e

Can't get a hold of them, and put you hold for a long time! My bills is way to high for less than 500square foot house witch I paid half the price when I was living in 1200 square footage house I don't understand why my bills is way to high this month,when I don't use any different from last month

My first contract was wonderful. During this contract, the bills were a little more expensive. I'm on disability and couldn't afford to pay my current bill in whole, so tried to make a payment arrangement for the other $100. I only needed a 2 day extension. They approved it, but only if I could pay half (which I currently don't have). Then the agent brought up me renewing my contract. She offered me a three year contract paying more than I'm paying now. Currently looking for another company because I'm not happy!