Jason G.
So friendly with great professional…
So friendly with great professional service that made me feel relaxed and helped me with my questions. Great company.

Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 44 reviews with 5 stars · Clear filters
Jason G.
So friendly with great professional service that made me feel relaxed and helped me with my questions. Great company.
S. M.
when we signed up for just energy per sister n laws recommendation were told would get 100 off our second bill and she would get 100 off her bill.. did not happen when called regarding this and even spoke with a supervisor was adv no referral number on account which I know for a fact was done. I feel like we have been scammed and now are in a contract that would cost us to get out of.. Did hear from Just Energy, they did review all calls and did credit our acct.
Response from Just Energy Group, Inc.Oct 16, 2023
Hello Virginia Mayer, Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards, Mirna A , Social Media Advisor
Brandon
Everyone right through to the installation team were professional. I was very impressed with the care taken by the installers to do the job right and finished cleanly.
Response from Just Energy Group, Inc.Nov 28, 2022
Thank you Brandon, We are so grateful for your 5-stars rating. We appreciate and sincerely thank you for your business. Please don't hesitate to contact us on 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. Best Regards, Lilly, Social Media Advisor
Matthew H.
I signed up at Sam’s Club, I was skeptical at first but definitely made the rep work for it. Rep was kind enough to read over the whole contract & made sure I had an understanding of everything before signing. I’ve had Just Energy for the past 4 summer months and can definitely say I’m saving much more money since being with Reliant. Signing up for the free nights plan has been the best decision because there is no additional TDU delivery charges, which was one of the main reasons my bill was so high with Reliant. If I’m seeing savings in Texas’ hottest months, I can’t wait until the winter time! Not only am I saving on my electricity bill but also received Gift cards from them!
Response from Just Energy Group, Inc.Aug 15, 2022
Hi Mathew Henninger. Thank you for taking the time to write to us and this amazing rating! We appreciate your business. Many Thanks, Lilly L, Social Media Specialist
Ryan F.
I signed up for the free nights plan at sams and it was the best decision I’ve ever made because I was able to cut my bill in half. Haven’t paid over $130 since switching, when with reliant I was paying double. I’d really recommend for everyone to try the free nights plan!!! Especially because delivery charges are all inclusive rather than charging after the energy charges.
Response from Just Energy Group, Inc.Jul 11, 2022
Hi Ryan Fox. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer. Many Thanks, Lilly, Social Media Advisor
Nayeli G.
I signed up with them at Sam’s Club, I was a little skeptical because I had been with reliant for almost 8 years, but recently my rate and bill went up with reliant so I was open to save money. The rep walked me through everything smoothly and I see a difference on my bill, I have the free nights plan which is working out well because of how big my discount is every month!! and finally i don’t have to worry about centerpoint fees!!
Response from Just Energy Group, Inc.Jun 9, 2022
Hi Nayeli Gomez. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer. Many Thanks, Lilly, Social Media Advisor
A I.
BEST RATES IN ALL HOUSTON! If you’re looking for a cheaper rate definitely sign up at Sam’s Club for the free nights promotion, there is a lot of benefits for signing up in store! My last bill was at an average price of 5.96¢ per kWh!! Def recommend switching with Just Energy at Sam’s because outside rates are different!
Response from Just Energy Group, Inc.Jun 9, 2022
Hi Addison Izaguirre. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer. Many Thanks, Lilly, Social Media Advisor
Diego C.
I can't understand why does this company have so many negative reviews... My experience with this company was cool, because I required a good energy supplie and finally I got it due to this company, its managers and the technologies they daily implement into he development of their company. Of course, some people always wait for something exclusive and beneficial, but there is nothing beneficial in our world. Everything you face you have to pay, you pay for quality, you pay for good technologies and so on. I personally had no issues with this company and I am glad that once I have applied to it.
Response from Just Energy Group, Inc.Apr 19, 2022
Hi Diego. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer. Many Thanks, Lily, Social Media Advisor