Just Energy Group, Inc.Reviews of justenergy.com

I recently enrolled in your services today, June 18,2023 at Sam's, based on the information provided by Andrew M., a Just Energy Salesman. However, after further consideration and researching your company, I came across numerous reviews that paint a negative picture of your reputation, particularly regarding unjust and dishonest pay rates. I have decided that I am not interested in utilizing your services. Andrew assured me that I would be able to cancel without incurring any penalties. I sent an email to Just Energy regarding this matter. Since it’s a new sign up, I am leaving a neutral star rating of 3 with the expectation of being able to cancel without any issues. I will be updating my review once I hear back from Just Energy.

We been with just energy going on 12-13 years. We have never had any problems with them. My mom passed away on January 7th 2020. I let them know she passed they needed her death certificate. A few months passed and I asked them what did I need to get the light bill in my name, they told me and I sent it in but they never changed it too my name. I’m currently still with just energy I always paid it on time but I’ve been having some financial difficulties lately and it seems like the bill keep going up and up. I know I haven’t paid it in awhile because I currently don’t have any income I’ve been looking for work but haven’t had any luck my cousin sent in a few payments as well. But the bill keeps going up and up my light bill is $721 bucks right now and it steadily keeps going up

Signed up for this service yesterday (02/04/22) at Sams based on information shared by Chris Corporandy, Just Energy salesman. Once I spotted your reviews I sent you an email within a few minutes to cancel this service. Since this is a brand new sign up, for now, I am leaving you with a neutral 3-star: the premise being you have delivered nothing, good or bad. Just cancel this contract immediately.

Like everyone else, I got scammed at Sams club. I will be pursuing litigation on the matter, so I'll keep it simple. After all their B.S. promises, I received my bill this month with an ADDITIONAL 260 dollars on it. Called to rip them one and cancel and claimed my service would take an additional 2 months to cancel. Update: A representative, called and apologized for me being misled, and have promised me a full refund of money that this has or will cost me, I feel this was the proper action and appropriate by the company. Customer service is a big deal and if this company can work for you, then I wouldn't reject them. Customer service deserves 4 starts. Would be five had it been corrected with my original call. I'll update when correction is complete.

I was approached by a sales rep in Sam's Club, in Catonsville, MD on 12/30/21. After asking a few questions, I decided it was not for me at this time. I declined and thanked the young lady for her time. She proceeded to follow behind me for several paces asking multiple questions which I did not answer. As I continued to shop she said, "I hope your New Year is better than you!" I did not expect to be insulted as I shopped for groceries, and am taken aback. I will never do business with such a company! I used to be a telemarketer when I was younger, so I know how unkind people can be, which is why I attempt to always show patience and grace. The insult was unwarranted, unprovoked, and unprofessional. Update: I am raising my rating to a 3 because Manager Conner called me to resolve the matter, and shared that he would coach Brittany (rep) away from such tactics.

I'm in awe of how terrible this company is. I was given a price that was TRIPLE of what I'm being charged now. I have the name and phone number and email of the representative who said she would honor the price and is now totally unavailable. I Have been emailing for WEEKS and when on the phone just now...after explaining the situation AGAIN was put on hold, only to be disconnected after an absurd amount of time. This is literally unreal how a company can just sell you one price and charge you triple the energy (promised 1.3C and charged 4.6C for the energy rate). And I can't even speak to someone to resolve. I wish I had known how terrible this company was before I signed up. Unbelievably terrible. Updated Review: I'm updating this to 3 stars after having my issue followed up and resolved. What I very much appreciated is that this complaint WAS responded to, that they did use the recorded phone call to substantiate my claims and with integrity did their part to resolve this. The reason I didn't give higher stars is because it took over a month to resolve, I had to take 3 different routes to finally get attention, and the run around and excuses I was given in between was frustrating and professional. Ultimately, I'm grateful to have been able to connect with someone who could fairly manage the situation to my satisfaction.

I read the reviews and will not sign up. I have been on hold for 20 minutes trying to speak to someone to ask questions. I'm hanging up and going to the next company.

Hoping I didn't make a mistake doing what I did. Did not get a full explanation of what I signed up for. Young lady was very sweet and friendly and I was in a bit of a time crunch, never explained that my suppliers were changing. Made a mistake doing that once before with the promise of saving money on my electric bill and it turned out to cost more. I will give this a few months and hope for the best.