Just Energy Group, Inc.Reviews of justenergy.com

I gave you guys the chance. It's been 8+ months. Every bill I have so far, winter-summer, has been higher than previous carriers. Today I called all numbers listed and ALL OF THEM NOT WORKING. The bills have numbers 866268195 and 8665878674. Those do not work. The email has 8669095678. That doesn't work. The GMB has 8664091167. That doesn't work. How does a business operate without a working number??

Becareful if u don't have automatic bill pay set up, or need to wait until payday to pay your bill good luck! You will recieve a $20 late fee after 72 hours. During these times of inflation that's exactly how you should treat your customers!

Just Energy Scammed Me at Sams Club!!! I called to cancel my service a month later and they promised my service with them will only stop on my next billing cycle. The phone rep hung up on me until I called back asking to speak with a supervisor!

0 stars. Went to Sam’s club in Annapolis yesterday and a rep asked if I was interested in switching. I said sure I’m interested but I need to review the information. She said okay full this out and we can send over the information. I stopped and told her this looks like a contract. She said it’s information to lock you in on the promo once you are ready. I said okay. Today (one day later) I get a contract and a congrats for being a new member. I have called my electrical supplier who said that they cannot cancel the authorization and warned me that my current contract is significantly better than what Just Energy offered me. They warned me if the authorization goes through I lose the current rate I am grandfathered in. I called just energy to cancel and the lady was great. She said she canceled it but I need to contact both my supplier and justenergy to ensure the authorization does not go through and I lose the rate I am grandfathered in. I have waisted several hours on the phone and on hold to resolve this issue and I’m still not out of the woods. I called Sams club and they are very supportive and are talking to their manager now. It’s unfortunate I am not the only one to have this issue.

I totally regret ever changing to Just Energy. My bill has tripled since I switched over. I feel cheated and scammed: now that I called to discontinue service they have the nerve to want to charge me a fee. TOTAL RIP OFF. Run far far away

Stay away from them, you will get ripped off so bad. My rate was 1.21, when I left and dte at that time was .34. I didnt pay attention , because was on budget and they lied about the rate. They are such scammers. IF you see them in Sams Club, RUN AWAY and save your money. There rate when I left was 1.21 and dte is .34, such scammers, dont be stupid like me and listen to them, because they flat out LIE!!

Be Aware.... This company is a pure scam. they make me sign a 36 month contract for gas at $5.63 but on my 2nd bill they charge at the price of $15.79. My gas bill is laterally triple I try to cancel service from them but they keep charing me... I am the real victim... Please Be aware....

I should have read the reviews before starting an account with this company. They don't care about their customers, they care about how to extract the most money out of you. I went through a hardship all in a span of a few weeks. I lost my job, my car was totaled to the extent that I have to get a new one. I started a new temp job which I explained to them it takes a few weeks to get my first check. They would not work with me on a payment plan, a partial payment, deferred payment or the like. They issued a notice for 3 days before my pay date and would not bend on it. I told them I have a 3 year old here and can not afford to be in the dark. I work from home and can't put my job at jeopardy. They did not care. They said I will just have to get it shut off for 3 days and then they will turn it back on. Their reps called me and harassed me every day, several times a day about my late payment. I probably asked about 5 different people to notate the account so I don't have to spend 30 minutes explaining to a different person my inability to pay that day. They would all read the same exact speech to me with regard to what they can do, which was nothing. I experienced so much anxiety being transferred from person to person about the same issue, all I wanted was for them to stop calling asking for a payment for something I can't pay at the moment, Yet, they cared nothing of my hardship. I asked if they could at least help me by waiving the late/fee shut off notice fee which is insane and takes me up an additional $30 and they would not. I eventually had to take out a loan to pay it, and those quick pay loans are 100% APR so I'm paying back double. And then only two weeks later am I now paying yet another bill that i can't afford to rack up more fees on. I have come to realize this is an extra bonus for this company, if they don't work with you then you default and they collect those extra fees monthly. Also, their direct online portal does not work all the time, so if you will pay additional fees to process payment via phone or their auto bill pay website. They also are scripted to tell you to dial 211 for assistance. I can tell you that most organizations that will give assistance during hardships wont do it for this company, they are too small of a company. I have had 2 organizations that agreed to pay my bill, once they found out it was this company they apologized and said they are not authorized to, it has to be Dallas Energy, Reliant or a few others. When you sign up they will also sell you on a water filter company they partner with, they will promise you $5 off your monthly bill, I have yet to see mine discounted. Whatever you do, proceed with caution. I went from a .23cents a KW with another company to their .13cents a KW and am paying the same amount, because they find ways to pad their invoices to get the most out of you. They will not work with you, id say just let them keep your deposit and go elsewhere. If this is my first year of marriage with this company then the future with them is looking rather bleak.