Just Energy Group, Inc.Reviews of justenergy.com

This company are horrible on their rates. I was on the phone 3 hours and they did not resolve my issue. Avoid this company they are not worth the hassle and their customer service is horrible. My wife is pregnant and our lights are off because of a mistake they made now I have to wait even though it’s not my fault I’m switching asap.

Met a salesman at Sam's club trying to entice me to switch to just energy for our electricity. The guy basically lied to me and deflected my questions, and acted like I was silly for not signing up. Sucked me in by saying do you want a free gift card. These guys are predatory. Avoid.

I have been with just energy for years, but specifically THIS YEAR something has been off with my bills. In June, my bill was $198. In July, my bill was $308.72, and now my August bill is $444.82. I’ve called them several times and I always get a person of whom I can barely understand, and they tell me that the reason why my bill is this high is because “it is the summer time and it’s just like that”. I was on the nights free plan so that made absolutely no sense to me. I work everyday from 7:30am and I get home around 6:00pm, and I turn off EVERYTHING in my home before work. So how am I using $444 worth of energy? I’m not even home during the day (with all of my lights turned off) and when I come home I’m getting “nights free”. I will be switching to another light company because their rates are fishy and I cannot afford to pay a light bill that is larger than my car note.

We filed a claim in April 2023 about our high electricity bill during the winter months of 2022. Our bill had spiked 2 to 3x the normal amount within one month. Not only that, we took a trip out of state for two weeks in December but somehow our bill was higher than ever before. The A/C wasn't even on, no lights were left on inside the house, the only light left on was the porch light which was an LED light. We filed a claim as soon as our meter was switched and our bill has lowered significantly in the past few months. (Mind you, we have called them at least 3 times, and still no updates/ attempts to resolve the issue) Their supervisor told us that this issue would be resolved within 30 to 60 business days but it's been way past the window of time. When we called them again to follow up, they said that they haven't come up with a resolution yet and referred us to Oncor. We called Oncor and they told us they weren't provided any information from Just Energy and they just referred us back to Just Energy. We are really tired of this back-and-forth blaming game. We just want this issue resolved. We are definitely switching because of this hassle.

I would give 0 stars if possible. We signed up at Sam’s club. Turns out instead of the “save the dominion rate they promised it actually it got multiplied by four. And they try to fight you when you want to get out of it. ITS A SCAM

I would not recommend using Just Energy. From my experience their contracts are predatory. I ended up paying 2.5x the going rate for natural gas and ended up spending over $100/mo more than I would have had I stayed with my standard provider. I contacted customer service prior to posting this review and spend over an hour on the phone speaking with multiple agents overseas (likely stationed in Asia). None of them were able to resolve the issue appropriately. Staff was informed that this review would be posted if the problem was not resolved. After confirming that I was paying hundreds of extra dollars a month, I was however offered a $50 gift card in a poor effort for customer retention. - Dr. D

I recently enrolled in your services today, June 18,2023 at Sam's, based on the information provided by Andrew M., a Just Energy Salesman. However, after further consideration and researching your company, I came across numerous reviews that paint a negative picture of your reputation, particularly regarding unjust and dishonest pay rates. I have decided that I am not interested in utilizing your services. Andrew assured me that I would be able to cancel without incurring any penalties. I sent an email to Just Energy regarding this matter. Since it’s a new sign up, I am leaving a neutral star rating of 3 with the expectation of being able to cancel without any issues. I will be updating my review once I hear back from Just Energy.

Along with other people I was told it would stay the same as I currently pay. Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago. The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it. And ontop of it I just got an email telling me my name isn't on it and no permission for me, they let me sign up for it real quick with my husband's name. Funny. Don't waste your time or money with this company.