Just Energy Group, Inc.Reviews of justenergy.com

Response from Just Energy Group, Inc.May 16, 2024

Hi Prabin Dhakal, Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. One of our agents is currently trying to contact you. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.May 14, 2024

Hello Kindel Moore, Thank you for taking the time to share your feedback. We apologize to hear any elements of your experiencedid not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you to discuss your concern. At your convenience you may also contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at [email protected] and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards, Lilly L, Social Media Advisor

Response from Just Energy Group, Inc.May 14, 2024

Hi Will. Thank you for your feedback and taking the time to provide detailed comments fabout your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! Kind Regards, Lilly L, Social Media Advisor

Response from Just Energy Group, Inc.May 3, 2024

Hi Marc Brule, Thank you for your feedback and taking the time to provide detailed comments fabout your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. One of our agents will be contacting you as soon as possible to discuss your concern in depth. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! Kind Regards, Lilly L, Social Media Advisor

Response from Just Energy Group, Inc.Apr 15, 2024

Hi Judit U, We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with the same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We are unable to locate your account. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! Kind Regards, M.A. Social Media Advisor

Response from Just Energy Group, Inc.Mar 15, 2024

Hi Krist Wong, Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear elements of your experience with Just Energy did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you soon, to discuss your concern. We look forward to speaking with you! Kind Regards, Lilly L., Social Media Advisor

Response from Just Energy Group, Inc.Mar 15, 2024

Hi Anna Hambly, Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with us did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We are unable to locate your account. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you! We look forward to speaking with you! Kind Regards, Mirna A, Social Media Advisor

Response from Just Energy Group, Inc.Feb 15, 2024

Hi DERANTE MOODY, Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards Kind Regards, Mirna A, Social Media Advisor