Just Energy Group, Inc.Reviews of justenergy.com

My gas bill went up 100 percent with Just Energy. Do not sign with them unless you want to pay more money. The reviews are not good for this company and wish I never got involved with them. What a waist of money and scam. I have already contacted customer service. Bottom line is that my gas bill went up 100 percent for the 2.5 months I had this service. Now that I have a straight NIPSCO bill, my bill is 1/2 what it was without you. No need to talk to Customer Service unless you want to refund my money I paid for this unnecessary service. Let me know.

Very bad support. Very hard to reach a live agent when needing help. Plus the rates are not what they sell you. They sell you one thing and the rates are way higher on the bill.

It's been over 20 days since I tried to activate or enroll with Just Energy Service. Every call takes a long time (1-2 hours), and just to have solid information, they requested documents for verification (which is expected). I sent the requested documents as per the enrollment email (ID and a second document like a utility bill), but they never replied, so I called them, and after 2 hours on phone jumping between agents, I was told that they needed another document, so I sent my home insurance contract. A few days went by, and I called again, and the same thing happened: a long wait and no solid information. For the third time, they asked for documents other than the 3 documents I already sent. I asked why that is necessary; the agent didn't know and put me on hold. So at the end, the explanation was that this is how our company works, and each company has a different protocol to follow. That was crazy, but I thought to get it short, and I sent my home lease. Again, a few days later, I didn't get any reply or email, so I called. The waiting was bad, and I had to speak to 2 agents; they didn't know why, but they asked for a 5th document other than the 4 I sent (my official state ID, my utility bill, my home lease, and my home insurance contract). So I asked to speak to a supervisor; clearly, the guy didn't understand the concept behind the verification, and he requested a copy of my passport. I asked him to answer a simple question: What should I send beside the official document I already sent? He didn't know, but at the end, he goes like, Mmm, send me a copy of your passport or social security card. I can't understand how they can provide services if they don't understand the business requirements and verification process. Not a good support department; I won't recommend their services. I'm glad my enrollment didn't go through. A business should have periodic training for employees to assure customer satisfaction and satisfy business needs.

Bill is good got price that was quoted but website system is awful only seen my portal one time and makes it difficult to pay bill and customer service does help.

worst automated computer service and customer service. You call them associate says yes and yes and but they dont take action.

I have been trying to reach them for over a month. My apartment complex is billing me for electricity but I'm paying my bill. They are telling me that the electric has been off for a while but I'm paying the bill. I've trying calling and logging on to site with no success.

I’ve been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday I’m speaking to a representative over the phone about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey to answer, but not a bill of confirmation of payment made. He explained he won’t fix anything on their end nor bring it to the attention to their IT because “I’m just one customer complaining about the payment issue” and no one else is. This is terrible customer service and I tell him “how are we supposed to be making payments if we won’t have any proof of payments being made no confirmations?” I can always change companies for this reason since I do not have the trust in Just Energy just to take their word that payments are going through when I can’t get proof by email nor mail that payment went through. This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he won’t do it and he can’t stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care, trust me when I say no one else in that company will care either. They believe customers not receiving their payment confirmations are not a big deal and that will allow them power over customers to just decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business. And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone “he can’t keep me from leaving.” He was right! They lack empathy, reps barley speak English blame it on everything and everyone else. My concern is I need to know where my money is going to with proof. No confirmation receipts no payment made. The way I see it. You don’t care for customers, then we do not care for you and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisement.

This is not a good company to work with at all. They seem to have all types a little scams to make you pay more. They will make it very difficult for you to keep up with your payments and keep TU on if you ever get behind. If they make a mistake with your payment you will not be given time to clear up any issues they will disconnect so they can double charge you fee. And their system will post duplicate payments to your account if you are not careful.