JPMorgan Chase & Co.Reviews of jpmorganchase.com

We signed up to use Chase JP Morgan payment processing services for our business. September 3rd 2023 I contacted Chase to close our account as we were no longer using the service. I was told the account was successfully closed only to be billed again this month. When I called to complain I was told that only the Risk Department could close the account and that they do not accept calls, I will have to wait for them to reach out to me in order to have my account closed but they cannot tell me when they will call me.

Nothing but fees .. Pretty sad, fees everywhere. Need a credit union ..

Chase no longer offers 24 hour services and this makes it a nightmare to deal with any problems when over seas in other time zones or outside of US business hours. When verifying accounts for transferring money between 2 Chase accounts they take 3 business days. 3 business days to verify a Chase account by Chase is a crazy long time. Paint literally drys faster. Chase’s service employees are great however Chase’s speed of operations are out of date and their availability to serve their customers internationally is extremely lacking. I am very disappointed a in Chase as an international traveler who is frequently and often in many countries where Chase’s business hours are in the middle of the night. Chase does not equip or provide Chase customer service agents the ability to deal with issues caused by Chase systems in a timely manner for international travelers. Chase customer service agents do a great job but Chase systems are not expeditious for our current technical abilities. It’s very disappointing, limiting, frustrating and leaves me searching for better options.

Nothing but good experiences with our assigned team.

They monitor your accounts for fraud very well. The freedom card has gotten me 2 100$ gift cards in 2 months and a 50$ cards as well. This bank may have political issues but that aside protects your accounts well. They approve your credit card in 10 mins if you Have an account usually for 4k to start. I didn't use a credit cards for 2 years and my credit history disappeared. But with the freedom cards i was able to build up my credit rating back to where it was in 2 months and all my history came back going back as far as 1989.

Very nice customer service assistant was polite and very quick. Cecilia was her name and even though it was my first time getting hold of an operator in less than 10min she made the wait worth it with kind and fast service. Give that women a raise!!!

Five (5) phone calls made to the Fraud Protection customer support, and they keep sending me to the personal banking Card department. Your cust support is TERIBLE.. OMG you all should really quit transferring people.

I would like everyone to be aware of how this bank in Colorado treats people of color. A woman named Jeanetta Vaughn, 61, is suing banking giant JPMorgan after she claims she was racially profiled at a Chase Bank in Aurora, Colorado by the branch manager. This is just ridiculous and I would like for its customers to boycott this bank.