Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Margaret L.
May 4, 2019
The harness a ride without a bottle
The harness a ride without a bottle. I could not contact the customer service to get a buckle mail today. It was a horrible experience. They have to grow up if they want to become a real business
Response from Joyride HarnessMay 6, 2019
Hi, Margaret. We're so sorry to hear about your experience and are actively looking into making this right. We're seeing you contacted us this past Saturday and an agent has since replied letting you know about our warranty policy. We're happy to get you a non-defective harness shipped out if you could just connect with our agent via their reply. Thank you for your time!
Report
Renee B.
May 4, 2019
Replacement of broken Harness
I ordered two harnesses last year. One of the buckles cracked and broke. I emailed them to see if I could get it repaired. Received an immediate response. There’s a one year warranty and they asked for pics of the buckle. Within a week we received a replacement. It’s a beefy harness, just what our Pugs need. I’ll be a repeat customer. Totally happy with their customer service and product!
Report
Gregory Martin P.
May 2, 2019
Slips off
Slips off. False advertising. Dog can back out easily.
Report
Kate Y.
May 2, 2019
Love the harness for my own dogs and…
Love the harness for my own dogs and clients' dogs. I work on the side through Rover and found this harness to be very convenient. It's easy on/off and very secure for the dogs when walking down busy city streets. They offer 3 rings so you can put the leash wherever you want and also attach lights for night walks. The customer service is great and they offer a year warranty if need be but I haven't needed it! Highly recommend this harness!
Report
Clarae G.
Apr 25, 2019
BAD COMPANY PUGLIFE HARNESS
I posted on this site that I had not received my harness that I had ordered and all the issues over and over again. You replied a refund was sent to my account. There is no refund what so ever in my account. Either I want my money ASAP or a LARGE HARNESS Clarae McNair 815 W. Via Rancho Sahuarita, BOX 628. 85629 I have sent you at least 15 or more messages back and forth. Why is there no follow up with you people. Your business is not going to stay open at this rate. ALL I CAN SAY IS WOW. PLEASE TAKE CARE OF THIS ISSUE ORDER IS IN THE NAME OF WILLIAM SUMMERS. UPDATE ON THE RESPONSE PUGLIFE RESPONSE. I DID GO TO MY BANK. THERE IS NO CREDIT FROM YOUR COMPANY WHAT SO EVER. YOU STATED MARCH 11 IT WAS CREDITED. IT IS NOW MAY 2. AND NOTHING FROM PUGLIFE HARNESS.
Response from Joyride HarnessMay 2, 2019
Clarae and William, we recommend reaching out to your bank. From what we see, you are in contact with one of our agents and our system shows a refund was issued. We wish we could assist you further, but the refund was issued on March 11th.
Report
Sandy Hiner P.
Apr 23, 2019
Wow. Don't trust all reviews!
Wow. I am so glad I did not read these reviews before deciding to purchase my Puglife harness. Mine is perfect! It fits my dog well and Im finding it easier to handle than my previous harness. No complaints here. One satisfied customer! Only reason I happened upon BBB is I was searching Google for some instructions and saw the reviews. Again, glad I didn't read these sooner.
Response from Joyride HarnessApr 23, 2019
Sandy, we're so thrilled to hear that the harness is working out amazingly for you and your furbaby! We work closely with the BBB to resolve issues as we do have margin of error we run into, but are making improvements to make that margin of error more narrow. Thank you, thank you for your review and have an excellent day!
Report
Robert D.
Apr 16, 2019
Same boat as everyone else..... !!!!!
Same boat as everyone else. Excuses items shipped and "lost" in mail. Promised reship or refund. Getting neither! No responses to MULTIPLE emails. After 4 months of trying to get order filed gave up and disputed charge with Discover card for refund. SHAMEFUL DISHONEST COMPANY STAYAWAY. Ordered comparable product yesterday on Amazon for less than half the cost and arriving tomorrow.
Response from Joyride HarnessApr 19, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We sincerely apologize for the delay in having this handled properly. We unfortunately cannot issue refunds or complete shipments with opened chargebacks, and once open, it proves difficult to reverse so we recommend continuing with the chargeback. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Report
Sheryl G.
Apr 13, 2019
I bought a pug life harness because…I was looking for a comfy no-escape dog harness for my Chi mix.
I bought a pug life harness because someone I met at dog training recommended it and I read that they are escape proof. I purchased it for my Chihuahua mix. The sizing was exact but the harness is unusable because the buckle, which is HUGE, fits right under armpit making it impossible for her to be able to walk comfortably. She holds her leg up and limps along because the buckle is rubbing under her arm. Further, there is no way to adjust the buckle so I can move it out of the way. I'm very unhappy with the harness. I bought it during winter when I don't walk my dog and found out the fit was so bad after the return policy was out of date. Not happy with this thing at all.
Response from Joyride HarnessApr 19, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your review and are so sorry that the harness didn't work out for you. Because we are outside of the return policy window, we do apologize that we cannot honor returns or exchanges at this time. We recommend donating the harness to a shelter that might be in need of walking accessories. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Report