Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jim M.
Clip broke after four months. They replaced with new unit.
Response from Joyride HarnessJun 15, 2019
Hi, Jim! That's not the mark of a standard harness but rather a defective product. We looked into our support history and see that an agent has issued a replacement to be sent out to you. Thank you for your time and patience while we get this resolved.
Ann W.
Pug life answered my review with another run around and excuse for me not getting my refund. They also told me to contact them via email-which I have done more times than I can keep track of and they do not answer me! They have also blocked me from making any comments on FB and when I try to contact them through messenger the message will not deliver so I’m blocked on there, too!! THEY ARE A HUGE SCAM!!!!
Response from Joyride HarnessJun 28, 2019
Hi, Ann! We understand the frustration but our team is working diligently to push these refunds through due to the unexpected delay caused by an error in our system. You will receive a refund if not already. Thank you.
Robyn
I have been trying to reach this company over 2 months and you cannot get anyone - they don't even reply to your emails. I am contacting my bank and my attorney about this company. They have had my returned item for over two months and they have not credited my account! Not to mention the harness is NOT made well. The clip that holds it closed came unlatched 3 times on his first walk - DO NOT DO BUSINESS WITH THIS COMPANY!!
Response from Joyride HarnessJun 14, 2019
Robyn - Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled appropriately. We've correctly issued the refund. In lieu of the circumstances, we've waived our return policy and issued a refund for the shipping costs as well. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Elizabeth
I have no info on this as you ask just give me my money back please I ordered this and nothing just the money taken from my bank bad company 6/13/19
Response from Joyride HarnessJun 14, 2019
Hi, Elizabeth - Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. Could you please supply us your order number so we can properly handle this for you? We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Theresa A.
I bought 2 of these harness last month and love the quality and fit. My dog does not pull anymore. The only think i don't like is the large buckle clips under armpit. I am keeping an eye on it to make sure she doesn't develop any sores.Love the size of buckle but not where it's placed.
Gail R.
DO NOT ORDER FROM THIS COMPANY - FRAUDLENT. DID NOT GET WHAT I ORDERED. On May 18th I ordered the harness and the safety belt (which was at a special price of $9.87 if ordered with the harness)…..their ordering system then added an extra harness for the full price of $14.95 to my order and would not let me cancel it. I also paid $7.95 for Priority Shipping/Processing promising it would ship in 3 days......this did not happen ! I repeatedly tried calling Customer Service so they would take the extra safety belt off my order, but no one would answer the phone and they repeatedly just hung up. The first couple of emails were answered by the same generic email from DogBot but they did not address my questions. As of May 24th my order still had not even been processed and after another complaint I got an email that they would refund my Priority Shipping Fee....as of this date that still has not happened, yet they charged my account within 24 hrs of my order ! I have sent several emails to Kyla but she still has not answered some of my primary questions. She just sends more links as to how to make a return yet this link does not allow you to fill in the right info to make the proper return. The order finally arrived late on Tuesday, May 28th in Florida, the day we left to return home to Virginia. BUT guess what....they shipped the WRONG SIZE.....they shipped an XS instead of a LARGE ! ! Now I have to wait until I can get this order brought or mailed to me in Virginia before I can even begin a return. I have send several emails to Kyla about how best to return this order and change the shipping address so the replacement harness will be sent to me in Virginia and not to Florida, but she will not address this question even in an email. She also will not address as to why my Priority Shipping Fee has not be credited to my account (again I was told this would happen in 3-5 days). I have told her I would like to find a reasonable way to address all the mistakes in this order and again asked why Customer Service will not answer the phone and actually talk to me, especially since their website states they have excellent customer service. If someone would have just picked up a phone and called me, we could have resolved these problems within 10 minutes, or at least answer all my questions in an email instead of just being evasive and sending another link.....their online ordering system caused my two major issues in the first place......and now they just want me to trust another online link ! ! ! ! The response below from Pug Life is another generic response. Check the responses from other reviews and you will see almost the same email response. As of today, June 14, 2019, I have still not received any credit for my return......not even the refund of the Priority Fee of $7.95...…… which they have now emailed me twice stating this has been refunded!
Response from Joyride HarnessMay 31, 2019
Hi, Gail! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the frustrations in the time it takes for refunds to process. An agent will reply shortly, but to explain here for you charges from Pug Life Harness do hit at the time of purchase as most businesses do. Refunds have to be issued and processed through your bank so the duration is varying depending on the bank but typically 3-5 business days. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Barbara B.
I am still waiting for a refund on a returned harness that the tracking number says was delivered yet they say " have not received yet" their customer service is terrible. Impossible to reach and not any satisfaction to all emails. What gives?
Response from Joyride HarnessMay 31, 2019
Hi, Barbara! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears your refund request was issued this past Saturday and should reflect on your bank statement shortly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Gert
I first saw the ad for the Pug Life Harness on Instagram, and thought it would be great for my daughters goldendoodle puppy. By all the amazing reviews on their website and the look of the harness, it appeared to be well constructed. Upon receiving the harness, I was initially impressed. However after having it replaced once due to the ring being pulled out, it happened again this weekend! One would think that there would be extra reinforcement, especially in the XL harness, but there is literally less than one inch of strap holding the rings into the harness! The center D ring broke first while he was on his lead, and once he was free, he ran into the street. Thankfully there were no cars, otherwise he could have been seriously injured. Since this is the only harness he had, I hooked the side loop, and assumed the strap was the entire length of the handle portion. However this strap broke just as easily! And once again, only an inch of strap, if that, was sewn into the harness. I immediately posted a review on Instagram to warn those with XL harnesses to be aware that this could happen, and that these harnesses are not safe. Not only was the entire post deleted, but they blocked me as well! These harnesses are unsafe and poorly constructed, and by their actions, the company obviously doesn't want anyone to know and cares about one thing (and it's not our pups)... it's money. Maybe they didn't like the fact that I offered photos to anyone who would like to DM me? I'm sorry, but my daughter's puppy is part of this family. His safety, and the safety of every pet wearing a Pug Life Harness should be important to a company who claims that their harnesses are safe. I've been a seamstress nearly my entire life, and I have never seen a product made for dogs, constructed so poorly. At the cost of nearly $50, one would think that there would be a sufficient amount of materials to securely harness our pets, regardless of size, to keep them safe, as advertised.
Response from Joyride HarnessMay 31, 2019
Hi, Gert! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. Regarding the social media, Instagram has an odd feature that filters through comments in their efforts to eliminate bots and bullying behavior. Could you please reach out to us through the contact form on our site with your profile information as well as your order information? We are happy to issue you a refund or replacement for a second try as this sounds like a defective harness. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
