Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

MaryAnn M.
May 13, 2019
NOT RECOMMENDED AT ALL
NOT RECOMMENDED AT ALL! This company gets a zero in the customer service department. They refuse to answer their phone and are horrible at responding to emails. I have worked in customer service for thirty years and have never experienced such lack of regard for customer satisfaction before. Buy a harness from anywhere BUT this company.
Response from Joyride HarnessMay 17, 2019
Hi, MaryAnn! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. Upon further investigation, we were able to determine that our agents have provided support for your needs. We understand the frustration that you do not have a printer available to print your return label, but this is a common practice with companies to provide prepaid return labels for print. There are public facilities dedicated to printing and that may be a route to consider. We apologize if this is of inconvenience, and we thank you for voicing your issues for the well-being of other customers!
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Margaret B.
May 12, 2019
Dangerous.
As advertised the harness is easy on and off, well made with good materials, and attractive. None of that really matters though because my chihuahua can easily back out of it.It comes right off if I attempt to pull her from the front. It also come right off when I attempt to pick her up with the handle. My fear,of course, is that she would get out of it and run into traffic. So it is basically useless.
Response from Joyride HarnessMay 17, 2019
Hi, Margaret! We're so sorry to hear the harness doesn't work for your chihuahua. This may be due to sizing issues as that is the top factor in dogs being able to back out of it. We do offer free exchanges or if you wish to make a return, feel free to visit our website to begin. You'll find the link at the bottom of the page to Start a Return.
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Jordan
May 9, 2019
I loved this harness at first
I loved this harness at first. Easy to put on. Dog seemed to emjoy walks. But recently, and less than 20 times of using it, the dlasps are coming undone on our walks. Unsafe. Not good. And I realized that the straps seem to bother my dog, too ,
Response from Joyride HarnessMay 17, 2019
Hi, Jordan! We're so sorry to hear about your experience with the Pug Life Harness. Clasps coming undone are defective which we can happily replace at no cost to you, but at your discretion with hearing the straps are having that effect on your dog. We apologize for the grievances and inconvenience. Feel free to reach out to our support team if you'd like to get a replacement set up.
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Patricia G.
May 9, 2019
Ordered a harness from Pug Life Harness…
Ordered a harness from Pug Life Harness in early March 2019 which I did receive and shortly after that, mid March, ordered the double handled leash which I did not receive although I was charged. I have reached out to the company numerous times and was told they confirmed with their shipper that it was delivered to my home, it was not. They now will not return my emails and my attempts to speak with someone via telephone was unsuccessful. So at this point, I have been charged for a product I did not receive! Would recommend not dealing with this company, not worth the frustration.
Response from Joyride HarnessMay 9, 2019
Hi, Patricia! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you shortly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Sheila F.
May 8, 2019
Stay away from this company
Stay away from this company! I tried to return two harnesses as my dogs easily could get out of them. There was no packing slip enclosed with the shipment so I didn't have an order number. I called five times and was hung up on each time with no personal contact. I sent two emails with no response requesting my order number. I even stated that I would report them to the BBB if I didn't hear back within 48 hours. Nothing! I guess I'm out over $100. This is just a scam. This company should be shut down and fined for fraud.
Response from Joyride HarnessMay 9, 2019
Hi, Sheila! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and it appears our agent replied to your e-mail with your order number on May 7th. Please check your inbox and spam in case it was sorted incorrectly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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douglas F.
May 8, 2019
Filed BBB Complaint today against them
Filed BBB Complaint today against them. Ordered harnesses on April 19 and my card was immediately charged. Read reviews after ordering which was too late and tried to cancel. Have exchanged multiple emails with them and left messages. I get emails with excuses and mumbo jumbo about delays caused by shipper, but order never has shipped and not received. Also order has not been cancelled and refund not done. They are not a good company at all. RUN from this company.
Response from Joyride HarnessMay 9, 2019
Hi, Douglas! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled appropriately. We'd like to correct this for you if you could please respond with your order number. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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angel M.
May 7, 2019
horrible customer service.i placed…
horrible customer service.i placed order on april 20 ,same day hour late i contact to the company telling them exchange size from l to M.They replay back to confirm.i did confirm.3 days later i got email saying they cant do any exchange do to the order has been shipped..seriously? so today is May 7 ,no harnesses ,no tracking.i try call a few times after few min.be on the phone i have to be hung up by the phone provider with out any human response.this company is total fraud ,you cant get product there,i email several times they never respond by email also.this company should be shut off
Response from Joyride HarnessMay 9, 2019
Hi, Angel! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled appropriately. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you shortly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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SHIRLEY R.
May 6, 2019
Less than a year and already broken
I bought this harness less than a year ago. Now the buckle is broken. The nylon strapping is very strong and I don't understand why the buckle is so poorly made when the rest of the harness is great. Update. Thank you for getting in touch with me. I purchased the harness in July 2018. I do not have the order number but do have the transaction from my checking account. Unfortunately one has to have the order number to start a return. I called customer support and ended up getting hung up on...twice. If you are going to stand behind your product please make yourself available to help your customers.
Response from Joyride HarnessMay 6, 2019
Hi, Shirley! This is a characteristic of defective harnesses. We offer replacements up to 365 days for these instances and suggest reaching out to support through the contact form on our website or on social media. We apologize for the faultiness of the harness you received and hope you allow us to rectify the situation by issuing a replacement. Thank you! Edit in reply to your updated review: Please e-mail us at [email protected]. We can figure out what your order number is based on your mailing address, full name, e-mail address, or phone number. For your security, please do not reply here with that information as this review is public.
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