Heather A.
Horrible company - BEWARE
Horrible company. I should have seen that it was too good to be true and should have researched more before buying. My first order arrived, after 2+ weeks, and was the wrong color. I didn't want to wait forever for the correct color, so I kept it. Then I made the mistake of ordering a 2nd for my other dog. A shipping label was generated, but 3 weeks later it still says "pending acceptance" at the post office. All methods of contacting the company have failed (almost all emails fail to go through, phone is disconnected, chat is not available when they claim it is, FB messenger and posts go unanswered). Out of the appromiximate 10 contacts, I finally got a response that said my item is in transit. N oh response to my response informing them that the post office says they never received the package. I finally gave up and have disputed the charge with my credit card company and filed a complaint with BBB, where they have an F rating due to their bad business practices.
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. We also reviewed your correspondences and it looks like the most recent message was sent by Pug Life Harness. To insure your issue has been resolved, a lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!