Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Hi, Mike! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears a lead agent has already addressed your order case through BBB and has issued you a refund. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled but are happy to hear you received your harness and are enjoying the product. Regarding our social media, we do schedule these a month in advance as we are a mom and pop team handling many tasks, but again we are making steps to accommodate our growth and improve our customers' experiences. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We reviewed your complaint and sincerely apologize for the process and grievances you've experienced. We would love to assign a lead agent to your case but will need more information if you could reply with an order number. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. To better assist you, please reply to this message with your order number and we'll have a lead agent assigned to your case. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled, but it appears that we had a shipping error and your order was processed despite cancellation. This is a fault on our end so should you not need the harness, feel free to donate to a local shelter. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Hi, Darlene! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It looks like an agent from Pug Life Harness has resolved the issue with your refund, but we will be forwarding your case to management for further review in light of the comment about customer service professionalism. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Good evening, Brett! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. We were able to confirm your issue was resolved and you're now in possession of your order. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!