Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessApr 15, 2026

Hi Heather, We’re really sorry to hear about your experience—that’s not the level of communication we aim to provide. We completely understand how frustrating it is not having clear updates, especially after multiple follow-ups. We’d like to help get this resolved for you as quickly as possible. If your order is no longer needed, you can request a quick and easy return or exchange here: https://joyrideharness.loopreturns.com/#/ You can also review our full return policy here if helpful: https://joyrideharness.com/pages/return-policy If you’d still like an update on your order, please feel free to reach out with your details and we’ll look into it right away for you. We truly appreciate your patience and your feedback—it helps us do better. — Sharon Joyride Harness 🐾

Response from Joyride HarnessApr 15, 2026

Hi there, we’re so sorry to hear this didn’t work out for your pup—we know how frustrating that can be, especially when you were really hoping it would be the right fit. Every dog’s shape is different, and it sounds like this style just wasn’t the best match for her. We’d love to help make this right. You can request a quick and easy return or exchange here: https://joyrideharness.loopreturns.com/#/ You can also review our full return policy here: https://joyrideharness.com/pages/return-policy Regarding the seat belt, that definitely doesn’t sound right. Please reach out to us with your order details so we can take a closer look and make sure you’re taken care of. We truly appreciate your feedback and the chance to help resolve this 🐾

Response from Joyride HarnessApr 15, 2026

Hi there, we’re really sorry—this sounds like a stressful situation, and we’re glad your pup is okay. Every dog’s shape is a little different, and it sounds like this harness just wasn’t the right fit for him. We’d love to help you get this taken care of. You can start a return or exchange here: https://joyrideharness.loopreturns.com/#/ And if you want help finding something that fits more securely, we’re always here for you.

Response from Joyride HarnessOct 29, 2024

Thank you for your feedback. I’m sorry to hear that the harness didn’t work as expected for your dog and that you’re experiencing pulling issues. While our harnesses are designed for comfort and control, we understand that every dog is unique, and some may require different solutions. If you’d like, we can suggest some tips for using the harness or recommend alternative products that may better suit your dog’s needs. Your satisfaction is important to us, and we appreciate your input as we strive to improve.

Response from Joyride HarnessApr 11, 2023

Thank you for your feedback

Response from Joyride HarnessApr 3, 2023

Thank you for the feedback Kathy. We are sorry to hear about your situation. I was reading through the correspondence. I understand why you are frustrated. This was a special circumstance. Our company is still growing. We do not have a call center to accept and make calls. Our team is trained through our email team and live chat. Because of the discount and us trying to figure out how to help you. Your order did take a little longer than expected. We hope you understand and thank you for your patience and for being part of the Joyride Harness Family.

Response from Joyride HarnessJan 10, 2023

Hi Gerard, Your refund was processed on Dec 26th. We did email you a refund confirmation. Please check with your bank or credit card company.