Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Pat P.
Feb 7, 2019
Buyer beware
Buyer beware! Never received harness, sent 20+ emails to credit my account, no response & phone number is not in service. Do not order from this company!!
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the back and forth grievances we're seeing in your message exchanges. We've assigned a lead agent to take over your support case and you should hear from them shortly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Barbara C.
Jan 26, 2019
Ordered 3 harnesses and 3 leases, received leases but no harnesses
I ordered 3 dog harnesses and 3 dog leases on 2 Dec. 2019. The 3 leases arrived on 11 Dec. but the 3 harnesses did not arrive. I have tried tracking which didn’t work. Tried calling the 800 # which was a disconnected #. I tried emailing several times with one response instructing me to send pictures of incorrect product and packaging. I didn’t have an incorrect product but a missing product. I don’t think I will ever get a response from PugLifeStore so will just mark this one as another internet rip off. PugLifeHarness emailed me after I posted my review with Trustpilot, they said my harnesses were lost in shipment and they would reship them. They arrived yesterday 16 April 2019 and were exactly as I had ordered 2 Dec 2018. I attribute my review on Trustpilot with the successful response I eventually received from PugLifeHarness. This issue could have been resolved back in late Dec. or Jan. if PugLifeHarness had responded to my calls, tracking attempts an emails. So thanks Trustpilot for your help. I am well pleased with the quality of the harnesses and leashes just not the trouble trying to get them. So thank you Trustpilot. Barbara Caughran
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and see that an agent is in contact with you to reach a resolve. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Patricia S.
Jan 16, 2019
I'm a sucker just like the rest of you!
I'm a sucker just like the rest of you. Too bad I didn't buy through ebay or Amazon, because they would have made it right. I ordered an XS when I should have ordered a S. I sent the first one back per their directions. They've had the original harness back for over a month. I have called no less than 20 times and get either no answer or disconnect message. I caught the chat line girl a couple of times and all I hear is "I will expedite your complaint" and to "wait for their email with shipping information". This has been going on for two months and I'm over it. I filed with BBB, but they haven't been able to do much about these losers because they're not members.
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears your issue was responded to through the BBB as we connected with them around the time you left this review. Could you please confirm your issue was resolved? If not, please reply with an order number so we can further look into this. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Jesse C.
Jan 15, 2019
"MY COMPLAINT IS LIKE THE REST"
MY COMPLAINT IS LIKE THE REST I SEE BELOW, ORDERED THE WRONG SIZES, WANT TO RETUR THEM PER THEIR RULES. CAN'T SEEM TO GET THROUGH BY 800# OR EMAIL. WHAT A PIECE OF CRAP COMPANY THEY ARE. BUYERS BEWARE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We reviewed your case and are having difficulties locating you in our system if you could reply with your order number. We'll assign a lead agent to you as soon as possible. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Fiona Z.
Jan 14, 2019
No Contact
I have been trying to contact this company constantly, by phone, FB message and email. I get no response. I have not received my goods. I wish I had done more research and found out what a scam this is
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent - differing from the person you've been corresponding with - from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Mrs D.
Jan 14, 2019
VERY BAD REFUND PROCESS
Ordered 2 harnesses in October last year, they were not suitable so started return for both, managed to get one refund after chasing via email, still waiting for second refund, been unable to get a response to contact so from other reviews looks like they have either changed systems However I'm still getting emails re offers etc?!!!!! Not happy with this company at all Eventually received 2nd refund 5 1\2 months after return
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled, so we'd like to assign a lead agent to see this to resolve. Could you please reply with your order number? We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Kelle W.
Jan 11, 2019
800 number disconnected, online contact line no longer works
Harness and car seat cover took almost three weeks to arrive; the tracking system didn't work correctly; emails to the company didn't get response. The harness, while seemingly well-made, doesn't work for my dog (where the belly strap buckle lands is right in the underarm area, rubbing). I contacted the company to activate the return policy per the instructions that came with the product, but the my message to the email provided didn't get a response, the 800 number listed on the website is disconnected, the online chat on the website is deactivated. Seems like whoever runs this company has bailed. Wished I had checked the reviews before purchase. I'm also trying to notify Facebook, where the ad appeared.
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears an agent has sent the return process link, but we will be assigning a lead agent to check in with you to confirm you were able to successfully return your order and reach the desired resolve. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Karen
Jan 10, 2019
Same bad experience as everyone else
Same bad experience as everyone else. I ordered 2 harnesses and a leash almost 4 weeks ago. Tracking FedEx says my package was sent to some unknown address and then returned to sender. I cannot get in touch with the company at all. I have disputed the charge on my credit card and will put the word out to the public about this fraudulent company.
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the grievances experienced and we would love to help reach a resolve by assigning a lead agent to your case. In order to do so, we do ask you reply with your order number so we can look further into this and better assist you. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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