Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Melissa Anne S.
Jun 27, 2019
Company is horrible.
Ordered a harness. I got the wrong size, contacted them to get an exchange. That was 3 weeks ago. I’ve sent 4 emails asking for an update on the exchange. I’ve gotten no response. I’m not even able to comment on the harness but at this point, but the company itself sucks. BBB will be contacted shortly if I don’t receive the harness or a refund. Order #297728 - You should have my order #. You have my money.
Response from Joyride HarnessJun 28, 2019
Hi, Melissa! Can you please provide us your order number? We've unable to look in our support tickets with the name displayed here. We apologize for the inconvenience in the delay and will raise this to our lead agent as soon as we have more info from you. Thank you!
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michael
Jun 26, 2019
absolutely no customer service AT ALL !!!!
I ordered 2 harnesses, and before my ordered went through I received a message to purchase a 3rd harness for $19.00, which I did.....Yes the harnesses work well...BUT THE ISSUE I HAVE IS THERE IS NO CUSTOMER SERVICE, EITHER BY PHONE (WHICH THEY HAVE A RECORDING AND THEN HANGS UP) AND EMAIL, WHICH WAS NEVER REPLIED TO....all I want to know is how to wash/clean the harnesses when they get dirty.....so 1 star for customer service, 4 stars for harness
Response from Joyride HarnessJun 28, 2019
Hi, Michael! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. Could you provide us your order number so we can further assist you? The harnesses are, however, machine washer safe to clarify! We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Dee Wilda C.
Jun 25, 2019
Horrible customer service & cant get order right.
Don’t ever deal with public. They sent wrong items & want me to pay for their error. Can’t speak to any real person. Keep sending me emails telling me that they only communicate through email. Not only do they want me to pay to return wrong items they want me to pay for tracking. Would highly recommend 4Knines. You actually deal with people. They are very customer friendly & care that you are satisfied.
Response from Joyride HarnessJun 28, 2019
Hi, Dee! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We'd like to assist you further if you could provide us your order number. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Richie L.
Jun 25, 2019
Dealing with Puglife now
Dealing with Puglife now. Ordered Camo dog harness, paid extra for 2 day shipping. It's now been over 2 weeks, and nothing. Have tried several times to contact them, keep getting the same generic email response, my message will be reviewed by support team, blah blah. Tried contacting via phone, was put on hold immediately ,then an automated voice, we are experiencing high call volume, probably customers wanting to know why they haven't received their orders yet, then system hangs up on you. Really frustrating..They are clearly not who they say they are.....
Response from Joyride HarnessJun 28, 2019
Hi, Richie! We believe there's some confusion here. We do not offer 2 day shipping but we do offer priority processing. We apologize for the inconvenience. Please supply us your order number so we can address this directly and reach a resolve.
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Joe S.
Jun 24, 2019
Horrible product..ordered two harnesses…
Horrible product..ordered two harnesses same size they came marked as same size but were not even close. Did not have the handle as advertised, shipped from China not usa..the number they oost does not work..Do Not waste your money
Response from Joyride HarnessJun 28, 2019
Hi, Joe! Could you please provide us your order number so we can investigate and raise to management? This sounds very unusual as our harnesses do indeed have handles.
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Pugsly
Jun 21, 2019
Paid extra for rush shipping took 10
Paid extra for rush shipping took 10 days to ship. They will go out of business soon. Delivery today, doing a charge back not paying them
Response from Joyride HarnessJun 28, 2019
Hi there! We apologize for the inconvenience but I believe there might be some confusion. We offer priority processing, but we do not offer rush shipping. Feel free to reach out to us through our support email if you have further questions.
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Stacee M.
Jun 20, 2019
I ordered two harness and they were not…
I ordered two harness and they were not able to be delivered by FedEx because the package was damaged. I contacted the company and was told they would send out a new order. It's been over a month now and I've called and emailed several times to find out the status of my order. No response to any of my emails.
Response from Joyride HarnessJun 28, 2019
Hi, Stacee! Thank you for bringing this to our attention. We've raised this to management and you should hear from an agent shortly to reach a resolve.
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Joanne H.
Jun 15, 2019
Shorted a harness I was Charged for and now they won't send me.
I ordered 3 dog harnesses and 3 car seat attachments, from this company. They shipped me 2 harnesses and shorted me one. On my invoice it shows 3 were delivered. I have sent so many emails and a Mr. Yen, keeps giving me the run around. First he asked for picture of what I received, then he said that he had requested my order be reshipped and it should ship in 2-3 days and then it would take 7-10 days to receive. Well, that was a long time ago and I never received anything. I have sent so many emails and tried calling them and all I got was a message and then the phone hangs up... Finally, today I sent another email and now he says he sent my harness and it shows to be received by me. Bull Sh__ , I have camera surveillance all around my home. I also never received an email showing it was resent. This is a scamming company... DO NOT ORDER FROM THEM....
Response from Joyride HarnessJun 28, 2019
Hi, Joanne! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We looked into your issue and sincerely apologize for the delay in having this handled appropriately. We've assigned a different agent to take a look at your case and further assist you. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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