Joyride HarnessReviews of joyrideharness.com

Like many of you here I wanted a replacement and was unable to reach anyone via email or telephone. I finally put a comment about my negative experience on one their Facebook posts and suddenly they were responsive. Since they do not want negative publicity on the FB page that is the best way to get their attention.

They lie about the 100% guarantee!! I returned the harness 5 weeks ago. They have NO phone to talk with anyone, only a recording that does not take messages. I have emailed back and forth. Each time they tell me return received and will take "ANOTHER 5-7 DAYS TO PROCESS". I see on here, I am not alone. This is a fraudulent and scamming company! DO NOT ORDER FROM THEM!!

I have a thread of emails beginning December 2018. I purchased wrong size harness an returned it Dec. 2018 After several emails back and forth between me and the company I have been asked to be patient as they are "experiencing a high volume of orders" as well being told my "refund has been escalated to appropriate department for processing". The last comment was on April 1, 2019. On June 10, 2019, I again sent an email inquiring about the refund and have not heard back. As others have experienced, no one answers the phone listed, nor is there machine to record a message.

Well they really aren't there - don't answer phones, don't send items, don't answer emails and don't give a care about anyone so don't fall for the ads....you can weep and whale but you are simply out of your money and your time and your harness.....wish there was some way I could get some info from someone....I'd even be happy just to get some word on IF the item is being shipped but of course there is no one who answers the phones or the emails... well at least we are not routed to the Philippines to be tossed about from this department and that department

I have bought 2 harnesses. I have a beagle so bought a medium first time, he kept letting loose by unbuckling. I blamed us not clasping it as the cause. Then realized his elbow hit it which is why it unclasped so I bought a large hoping it would fix the issue. Nope, if he moves a certain way his elbow hits the connector and loosens it so if he pulls it open. I had to put a second clasp strap on it so it wouldn’t open. Tried calling customer service but get same recording whether it’s 9am 8pm or 4am high call volume, go to our website, goodbye and it hangs up. Supposedly the company states you can get in contact with customer service. Why have a number if you don’t answer it. I emailed customer service twice, no response either time. I like the design of these harnesses but for the price I don’t expect my dog to be able to get out. I was calling customer service to find out if they have any with a clasp not right at the elbow area Of the dog but I guess they don’t want my business. Next harness is due to be purchased and it doesn’t look like it will be from puglife

I finally have my replacement harnesses for my pups. Customer Service worked with me until I was satisfied. As a suggestion, I believe if you gave the harness for toy small pups an order # it would be less confusion for the employees pulling the orders. Again I give this company 5 stars and thank you very much for your patience with my order. Mavis Gantt

I ordered 2 harnesses and had to return one of them because my dog just didn't like the harness. I returned it about a month. When I contacted them 2 weeks ago regarding the status of the return, I immediately received an email stating the harness was received and I should see the refund in 3-5 business days. It has been 2 weeks and still no refund I've called and of course it's the same recording probably everyone else is getting and you never speak to anyone. I have sent multiple emails and still no response. Worse customer service ever!! I need to return the other harness as the buckle has rubbed my poor dogs leg raw to where she was bleeding. I will be contacting BBB just like everyone else has regarding this company.

I ordered 3 harnesses. I needed to exchange one (unopened) for a smaller size. They sent me a return label and I sent it back at the beginning of June. I have not received the replacement harness and can't get any response to my emails or Facebook messages. If you call their 800# it says they are experiencing heavy call volume and disconnects the call. I am getting very frustrated because I am going to he forced to buy a harness, so my yorkie puppy doesn't get injured walking with a collar. I am very disappointed in the customer service.