Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessAug 9, 2019

Hi, Cheddar. We'd be happy to help you but need more information so that we can look into this issue and resolve whether it be through a new shipment or refund. Please provide your order number so we can assign a lead agent to figure out what's happening appropriately. Thank you and have a great rest of your week!

Response from Joyride HarnessAug 9, 2019

Hi, Edith. Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. We took a look at your case and sincerely apologize the inconvenience of the timing of your refund. Looking at the refund, our payment processor confirmed that it was settled on August 2nd. If your refund does not show on your bank statement by Monday morning, please reach out to us again. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Mireille! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled properly. I see there's some misunderstanding in the correspondences on the current agent's part. A lead agent from Pug Life Harness has now been assigned to your case and will be reaching out to you when business hours resume. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi there! Please provide us your order number as we cannot look it up based on the display name showing here. We'd like to look into the issue and resolve ASAP. We apologize for the inconvenience and will await your reply. Thank you!

Response from Joyride HarnessAug 9, 2019

Hi, Nina! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and would first like to apologize for the delay and inconvenience, but great news is that since the time you left this review it appears our lead agent saw the refund didn't go through correctly and processed your refund from our end on July 31st. You should've received a refund confirmation email from our system on that date. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Audrey! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled properly. It doesn't appear your refund went through so I've gone ahead and waived the return policy in lieu of the grievances and have issued you a full refund. You should've received a refund confirmation email from our system just now. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Anne! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled properly. It doesn't appear your refund went through so I've gone ahead and waived the return policy in lieu of the grievances and have issued you a full refund. You should've received a refund confirmation email from our system just now. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Bob! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. That being said, we are going to send your comments to management for review for our support team. We're happy you received your order and we thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!