Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Kate H.
Aug 18, 2019
Just an FYI to all puppy owners out…
Just an FYI to all puppy owners out there thinking of buying a puglife harness. I took the chance in ordering two @puglifeharness and am completely dissapointed in their lack of customer service. Order was placed a week ago, multiple emails sent to the CS email asking very simple questions with no response. Wouldnt recommend.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and it appears your order was delivered since the time this review was left. We apologize for the delay you experienced and have issued a refund for your shipping. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Chen
Aug 17, 2019
Horrible Customer Communication
Like many bad reviews here, so far, I have experienced horrible customer communication which is no response from Pug Life Harness. No follow up email after an online chat they they promised to do in 24 to 48 hours. I left comment on their website regarding the same issue, received an automated reply email and then Nothing. I then replied to their automated email, restated the issue and even said I wondered if anyone would contact me. Still Nothing from this company.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We unfortunately need more information to look into this if you could reply with your order number. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Cissie H.
Aug 16, 2019
Don’t buy for dog that pulls - won’t be able to return
Product is not good for pullers and return process is terrible. Wish I would have seen these honest reviews before I ordered from their website. It’s been over a month and no credit has been issued for my returns and the one harness I did keep has failed to work for my dog. Very disappointed. Update 9/4 - I had to file a complaint to the BBB to get my refund. The sad thing is this company does this a lot and always has the same response. I hope they will turn it around or be shut down as lying to consumers is unacceptable. There are too many companies out there selling quality product and using honest business practices- don’t waste your time or money with this one.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We're having difficulties tracing your order if you could reply with the order number so we can look into the delay here. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Beverly W.
Aug 16, 2019
Can't get refund for returned products
Returned two harnesses because they did not fit well. 56 days later, multiple emails and excuses and still waiting on my refund, plus they are keeping a restocking fee, so my $39.95 purchase price for each was reduced to a $36.32 refund each.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It looks like an agent processed the refund August 16th so you should have received a refund by this time. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Lea D.
Aug 16, 2019
Items never shipped...
Like others, I should have read the reviews. Ordered 3 harnesses and a car seat cover for my pet sitting business. “Shipped” on 8/7 and has been pending acceptance ever since. First I was told that it indeed shipped. Then I was told that they would check with the shipping department. Today I was told that I needed to give it “more days”. Horrible customer service! Sad to say, I think this small business owner is just out a chunk of money. Lesson learned.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and it appears since the time of this review, your order has been delivered. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Carissa W.
Aug 10, 2019
Nice product though communication could be better
I wanted to make sure I wrote a review of the Pug Life Harness. I ordered them on July 28th. On July 31st, I recieved an email stating that my package was in process and that I should receive a tracking number within 2 to 3 days. I waited until August 7th and had still not received a tracking, so I emailed them asking for it. I did receive an email back on August 9th stating that they were looking into it and forwarded the inquiry to the orders team. I was able to go online with my order number and they were still showing that my items had not been shipped. At that point I was getting worried and did a little more digging and found alot of negative reviews for the company. I had adopted a rescue dog and he walked well on a leash but we really wanted him on a harness. I was ready to cancel my order and just go through Amazon Prime. I knew I would receive the order quickly. When I arrived home that evening, the order had been delivered. I live in New York and the harness was coming from California, so I understand that it does take time. As much as the communication seems to still be problematic with this company, the harness itself is very well made and with quality materials. I will recommend the harness to anyone with the understanding that you will not receive it in a couple of days. If the communication throughout the process was better, I would give it 5 stars. I have absolutely no problems with the harness. It was nicely made and seems as if it will last a long time.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness! We're happy that you're enjoying the product. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We'll be sure to escalate your comment to management for review and we thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Hope Saucedo B.
Aug 10, 2019
Same as many other experiences it…
Same as many other experiences it seems, I've been getting the run around for over two months trying to get a refund! This is a scam!!
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. We've just pushed through your awaited refund. Please allow 3-5 business days for it to reflect on your bank statement. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Pamela M.
Aug 8, 2019
Don’t seem to care about my tefund
Returned a harness because it was too big.Still waiting on my refund.They won’t answer my requests 👎
Response from Joyride HarnessAug 9, 2019
Hi, Pamela! Thank you for bringing this to our attention. We've reviewed your correspondences with our team and it appears there was a delay in your refund to which we apologize. In lieu of the delay, we've gone ahead and waived our return policy and issued a full refund. You should've received an email just now confirming the refund is processing. We apologize for the inconvenience and thank you for your time!
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