Joyride HarnessReviews of joyrideharness.com

Three days ago I received an email saying that my order had processed and “shipped” and that if I haven’t received a tracking number yet that I would in the next day or so. Well I haven’t and they have horrible customer service with no phone number to talk to anyone about finding out where my order is. I hope the harnesses are worth all this stress, but judging from these reviews I’m not so sure. There’s nothing more shady to me than a company not supplying a tracking number for a package they supposedly “shipped”.

Not happy with this company, very bad customer service. Cannot talk to anyone on the phone to check on my order !!.

First of all, the harness itself is made of durable, high quality material. However, the harness didn’t work- like at all. In fact, the pulling worsened. My dog did not want to go on walks anymore and ran when he saw the harness. The customer service is some of the worst I’ve ever experiences and they do not let you return the product. Do not buy this harness!!!

Very sad customer service. Have contacted you numerous times. Called customer service. Emailed numerous times. Just wanted to see where my 2 harnesses are. Sent the 2 medium back for 2 large sizes 1 green 1 purple. Sorry service.

I ordered a harness two weeks ago and have heard nothing from the company. I reached out via the email address on my order confirmation email and it was returned so I have been unable to contact PugLife. At least I see that I’m not the only one receiving poor service from this company.

It took 15 days for my two harnesses I ordered to arrive. For the money, they are not poorly made but they have their issues and especially so for any small breed of dog. Specifically, there's an oversized and improperly located snap clasp on the side that interferes with the front leg of your dog (if around 25 lbs or less). It looks very uncomfortable for them. This part should have been smaller for smaller dogs and canted at more of an angle. This goes for the same for the front velcro strap. A downward cant would have been a much wiser design. I'm sure if you have a medium to large breed dog, the harness would be fine but they obviously did not think ahead when they started selling for smaller dogs. Every picture that shows the clasp angle clearly displays what I'm talking about. It's like the company never put any forethought into what I'm saying and I can't understand why smaller dog owners don't comment on this. Adjustments don't make a difference. Believe me when I say I've tried both adjustments at various lengths and it only made it worse if it's not close to the front legs where the clasp becomes a walking hinderance.

i wish I had checked out the reviews here before I ordered two harnesses. They are impossible to contact. I ordered similar (probably better) harnesses off of Amazon. They arrived in one day. I'm so upset with myself for falling for the ads!

I wish that I had seen this site before I ordered three harnesses. I paid the priority processing so that I could get the Christmas harness in time for this season. They still haven't shipped it and it sounds like these harnesses are not very good. I also sent an email to inquire about my order and they responded that they would get back to. Needless to say, I'm still waiting.