Joyride HarnessReviews of joyrideharness.com

It has been over a month since I have ordered $100 worth of pet supplies. In the email, it says it was shipped over two weeks ago and I have still not received my products. Not much help at all. Had to reach out to a sketchy customer service representative to be told that my order was returned and that he would not be able to assist me anymore. Horrible experience, please do not order from them and do not believe the false reviews left on their page.

They have a smart Alec in customer service. I will not be doing any future business with this company!

I ordered from Joyride harness 2/2/21. Complained about their taking money immediately without shipping product. 2/7/21 Received bogus "your item has shipped". They created a label but never mailed the product. 2/12 still no shipment sent. Requested cancel my order, received long BS email about Covid etc.. Reviews on their Facebook page are fake. Filed scam report. Having my bank file fraud charge.

[UPDATED 2/13/21] Reached out to customer service via online chat (written correspondence is only option provided). Was told someone would get back to me with an order status update ASAP and I would receive an email notification with a tracking # once it shipped. The following day, I received an email stating they were looking into it and would get back to me. Ironically, the product arrived the same day I posted this review, even though I never received a notification, the Shop app still shows as "order placed," and no one has yet to follow up with me (aside from my review response below). Somewhere along the line, their communication system is definitely broken, as they fail to follow through with providing accurate shipping info to both their clients and their CS dept. As a "small company," this would be an area, I would think you'd want to excel in against the "big dawgs." At the end of the day, it's not what happens to you, but how you deal with it matters, and that people are looking to you for proactive resolution. Had I not written this review, we would've never received a written response/confirmation of delivery from you. Say what you mean and mean what you say (follow up and follow through will go a long way in your company's future longevity, which is why I am only bumping up your star one level). Hope this helps when strategizing exceptional customer service logistics at your next think tank session. ********************************************* I'm giving this a 2-Star review for now, as I am waiting to see how/if this company responds to my concerns. On 1/29/21, I placed an order (#716086) for a Joyride harness and heavy-duty dog leash, in anticipation of our rescue Staffy we were getting the following week. Thirteen days later, (according to the Shop app they make you install to track it) the order hasn't shipped. What we have received are endless email solicitations inviting us to purchase yet more products at a discounted rate (when we haven't even received our first order) and to donate funds to the organizations they contribute to. (I have to admit, all of these negative reviews about lack of timely deliveries and customer care has me nervous.) We've had this Staffy in our home for a week now, and have been double-lead leashing her to make due, but would really like the products we paid for, or at least a legitimate update from the company as to why there's no movement on our order. If I don't get a response from the company within the next 24hrs, I will be filing a complaint with my bank and having the charge reversed. And, like many of you have already done, will just order comparable items from Amazon. At least I'll know I'll have what we need for our new fur baby within the next two days. Keeping the faith.

Do not buy! It’s gets loose. Wish I would have read these reviews before buying it. We only had it 2 days and it got so loose our puppy almost chewed thru the strap. We got one from Amazon for half the price and it lasted longer. They would not offer a refund or exchange. We feel scammed. :( UPDATE: they reconsidered our issue, reviewed our photos and gave us a refund. If you do buy one, make sure you fit it on your dog with the tags on and watch them inside the house for a few minutes. If it doesn’t work for your dog, then you can return it.

I ordered this harness in hopes of offering my 14 month old dog a more comfortable fit for walks than his easy walk harness (which digs into his pits). I have owned it for less than one week. The chest strap does not stay tight and already has a frayed thread. He pulls more than ever in this thing that it's only a matter of time before the ring attachment rips loose. For the money they charge and the claim that it's a no-pull harness, I feel completely ripped off.

We previously ordered a joy ride harness and like the harness. Unfortunately our Frenchie chewed on the harness so we placed an order for two more harnesses on the 18th of Jan, order # 712146 and still waiting to receive them. Chatted with company who refers my chat to a so called specialist who eventually gets back to me and states my order is still in processing. We paid the extra for priority processing. Customer service is terrible. I’m giving it a few more days then I will cancel my order. In future, if we need to purchase another harness we won’t be returning customers again. We need to find another company. Still waiting for our order which was placed on the 18th of January and it’s 13 February

So I got a harness and it did not fit. I immediately ordered another one to get it on the way assuming an EXCHANGE would be no problem. I was informed that because the tags were unattached they could not accept it!! I have the tags there just not attached. My other order says it wasn't processed or shipped so I asked a sales rep ( Claire T.) to cancel the order and please refund me. She said that she couldn't do it and she would have someone else call/ Total BS and horrible customer service. Now that's 2 Harnesses they wouldn't refund!! And there website says "100% No Risk Guarantee" and "Free Exchanges". That's a lie!! This is FALSE advertising. And you wonder why people use Amazon. I was just trying to support an Independent.