Joyride HarnessReviews of joyrideharness.com

I wish I had read the comments before ordering from this company! I placed an order on Dec.20th and have yet to receive my harness and seatbelt. After countless emails due to a generic tracking number that showed the product sitting in Indiana for 3 weeks.. I received a new tracking number showing it's now in Atlanta.. Each time I inquire, the date of receipt changes. I am unable to reach anyone by phone and the chat specialists that I have gotten in touch with can only "escalate" the issue.. only to receive more generic emails to let them know if I don't get the order in 5 days. I am done! It's been more than a month of pure run around with no product-- no offer to reship a new one-- no offer for a refund, discount, etc. Worst customer service EVER! I will be filing complaints with BBB and fraud claim on my credit card charge. BEWARE: do not order from this company! You will be out of $$, patience, and time dealing with them!!!

Horrible customer service and ok product so not worth dealing with! Ordered a harness on Black Friday. Received an email mid December that shipping was delayed due to the pandemic. Ok, not a problem.... completely understand and truly appreciated them reaching out. Received two more emails like that about a week apart each, and I always replied with understanding (yet never received a tracking number with any of those emails... just an email to blame shipping so they didn’t take any responsibility). In early January I followed up since I still hadn’t received my order. Was finally given tracking and told to contact them in 5 days if it hadn’t arrived. Side note, per tracking, the item shipped AFTER they sent me those other emails blaming the pandemic and shipping delays. I questioned that, but they didn’t acknowledge it or even respond. 10 days later, I followed up again to ask where it was, referencing the previous email to follow up after 5 days (though I had given 10 days). I then received the exact same email with tracking, asking me to contact them in 5 days if I hadn’t received it. Wrote back and told them it’s already been 10 days since you sent the exact same email! So per the first message, I’m letting you know again it’s been 10 days and I haven’t received it and tracking wasn’t moving (actually at this point tracking still stated “USPS awaiting shipment.”). And all previous messages were included, which I referenced in each response, but they obviously didn’t read them or care to. Have not received another response. And in all these messages, I never received a sincere apology (which really goes a long way); no offer to reship since it had been 2 months; no offer of a refund just for shipping. Product is ok at best... harness around the belly does not stay where you adjusted it. It loosens up so my dog can get out. She actually got out while on a hike. Thankfully she ran to me and not lost in the mountains. Even with that, I’d consider ordering again if they offered better customer service. This was actually my second harness (she escaped using our original harness. After that escape, we were hooking her leash to the harness and collar on hikes). I understand it’s a small business; however, I have a small business also and will always offer an apology along with some type of resolution even when it is lost in shipping... especially after two months!

Harness held up well for several months... then began to fray around the connection between the straps and material. Need to have mended. Loved it when it was new!

Awesome harness when you get the right size

If I could give a Zero I would. I placed an order and it seemed to have not gone through so I chatted with an agent named Dakota B. within 2 minutes of placing the order to see if it had gone through. He "assured me" it had not so I reordered. After I reordered, the first order processed quickly so I wound up chatting with another agent named Nina V to cancel the first order ASAP. She informed me it was too late even though it was only about 5 minutes since I placed the order. She referred it as an URGENT matter and 5 days later a very generic message came through stating it was too late and return when received. I responded to the message and got the same generic, robotic answer. No one cares or even seems to know what they are doing. I refused the one package and sent back the other as the harness was poorly made considering the price and hassle. If not refunded for all my expenses, I will dispute with credit card and have all communication to prove my diligence. Terrible customer service and inadequate employees.

Scam. Ordered on 1/1/21. Received an email that the order had shipped with a tracking number, but when you try to look up the tracking number, it takes you to their website, where it says tracking information isn't available yet. They respond to emails and chat to string you along, but they are not a legitimate business. I just put a stop on my credit card, and am also filing a false ad report with Facebook, which is where I regrettably fell for this ruse.

I purchased 2 small harnesses from Joyride in different colors. One harness fit well and the other harness was too big even though it was the same size. It did not come with a tag attached so my guess is that someone else had the same issue and sent it back and then I unfortunately got it?? I sent back the harness that was mis-sized and have been waiting 2 MONTHS to receive the replacement and still no harness. REALLY UNACCEPTABLE?!?! Terrible customer service so even if I would love their product I wouldn't purchase from them again. Also, I ordered 2 seat belts for our cars to attach to the harnesses and within one use both were ruined because the buckles are made of plastic and not metal. Our puppy, who is a very light chewer was able to bite through them in one sitting. Super disappointed considering what I spent...

I wish I could go lower than 1 star. They are terrible to work with. I paid the extra fee for priority shipping, since my dogs' old harnesses were mangled. When I contacted them because it had been over a week with no status, they told me they would not refund my order due to order automation. They finally sent a tracking number, but it says it's awaiting drop off to USPS still (since 31 December). I simply wanted to refund, before it shipped, which it still has not. They will not honor that. Now, I may actually receive the product some day, and from what I am now reading in the other reviews it will probably be junk. Stick with Kong, folks. I bought some of those for my pugs and they work well.