Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

UPDATE: I wrote the original review 3 months ago (January 2023). When companies make efforts to improve their services, in all fairness, they deserve to be acknowledged for this. When they support us, we will support them. That's the whole point. Their customer support seems to be speeding up in their responses. On average, in my case at least, usually less than 24 hours. Hopefully others are experiencing this also. For those that have been with them for a while, they are now offering weekly check-ins (their automated texting system) rather than daily, so less intrusive. They are keeping better track of your supply through your weekly check-ins, and when you are low enough, they ask if you would like them to automatically fill your next order when it's time. I no longer have had to email them requesting a refill. The past couple refills have come automatically and on-time. I have not ran out again. Since my original review, I have introduced Joyous to my son, who is also now a customer and is doing well on ketamine with improvements in his mood and anxiety, with no side effects. Hopefully they will keep on improving and I will continue to update my review. I think they are really trying, so it truly is a win-win, because their prices cannot be beat by any other online service. ORIGINAL REVIEW: Ketamine has helped me so much. But I can no longer endorse Joyous unless they make some big changes to their customer service. When I first started a few months ago, they were very responsive, usually within hours. But that is no longer the case. I've spent the past 10 days trying to reach them through email, messages and texts regarding my account and prescription. This is the only way to communicate with them, as they do not accept phone calls. This is not an isolated issue or a misunderstanding. Countless customers are now complaining through multiple online social platforms that their customer service continues to get worse as many cannot reach them at all. So it does not give me much confidence things will improve any time soon. As much as ketamine has helped with my anxiety, the company that is supposed to be helping has actually made my anxiety worse this past week. Everyday I worry... Are they ever going to get back to me? What do I do if they don't? Are they going to get my refill here on time? If I complain, or write a bad review, are they going to stop my medication and cancel me out of spite? The truth is, I've been worried sick about it. I do not understand how this is acceptable for any company, let alone a company that specializes in mental health. I did not want to have to come to a point where my only option was to write a poor review, but there is no other way to hold them accountable, because they cannot be reached. I'm really very sad about this. Almost embarrassed based on the number of people I have bragged to about Joyous, begging them to sign up, both in person and online. Hopefully they will start listening to the outpouring of frustration their customers are sharing on Facebook, Trustpilot and Reddit, because it speaks volumes. I don't know how they continue to ignore it, but it's only a matter of time before the damage to their reputation will be irreparable. I actually hope that won't be the case, but that's on them.

I started the process in October and felt great. The Nurse Practitioner was incredible, warm, and compassionate. I started the treatment and it started to have a very positive impact on my stress, depression, and anxiety. I ran out of medicine prior to my follow up and was sent an additional 30. After speaking with Vivek during the follow up he updated my dosage and told me I was good for 3 months and refills would be available. The daily app asks how much you have left and I responded accordingly. Imagine requesting a refill only to be told to meet with NP Vivek, for which I already have an additional follow-up scheduled for the 23rd. The text message correspondence was awful. Blamed me for the issue, and lacked empathy. Actually got an attitude with me for expressing my disappointment in the process, as I find that I didn't have refills. He called it a slight inconvenience and offered to cancel the order and my participation in the program. When I asked to have another person assist me, he said calling me wasn't an option. I asked for his name and he said gave me a name. Roughly an hour later after I filled out the cancelation survey, a leadership representative texts me to say they were sad to see me go. I asked if they looked at the communication thread and she said the name I provided didn't match anyone who works there. After I asked for her to contact me directly she went into radio silence. So I was disappointed, disrespected, lied too, and ghosted all in one day. I'm going to reach out to their competition. Hopefully they'll have a better process and kind customer service.

Ketamine itself is a miracle cure for my depression. That being said, the customer service at Joyous leaves MUCH to be desired. They state on their site that they are simply a text away. There is no line to actually call into. I started treatment in September and the confusion started from minute one. I had to text the customer service line because I had not received information on how to start or what my initial dose would be. It took more than one attempt to receive a reply. Every month I have had to follow up and have had a delay in receiving assistance. I would text at 8 or 9am and not receive a response until either very late in the day, or have to send a follow up the next day expressing my frustration. Each time I finally receive a reply, it’s some platitude. A fluffy apology of some kind with a promise it will be an improved experience in the future. Joyous is catering to an exceptionally vulnerable population. The last thing you need when being treated for depression and anxiety is to have issues in obtaining your medication. 2 of my 3 refills have been late in processing and I had a lapse in the medication. And this is with giving SEVERAL notices that I was getting low. This is only to be told the pharmacy doesn’t have my correct shipping info. Twice!! Just…what?? How is any of this okay? The main problem that I see with this service is that there is zero accountability for support service. You cannot be put in touch with a supervisor. You cannot call repeatedly for help. You are at the mercy of someone returning your text, and that only seems to happen when they feel like it. I’m highly considering switching to Mindbloom at this point.

Where did they go? They sent me a text stating their number had changed. Put the new number in my phone, kept the previous numbers, and poof, they are gone.

I've had some anxiety and a bit of depression for quite some time. I tried antidepressants years ago but I hated the way they made me feel and they didn't work. Joyous was recommended to my by a therapist that works with patients and ketamine. It is amazing. Joyous is a great way to experience ketamine. It is affordable and they check in on you every day. I highly recommend Joyous.

I have MDD, GAD and CPTSD. I've tried everything. I've been on SSRIs, SNRIs & benzodiazapines since childhood. Nothing has ever worked without awful side effects. Joyous has been like magic for my brain. I'm actually making progress in therapy! I'm finally absorbing the coping skills I've been trying to learn. I'm more active, I'm more patient with my family, I'm sleeping better & I'm getting back into my old hobbies. It's been amazing. I tried Joyous out of desperation after 20+ years of debilitating mental illness & it has been one of the best decisions I've ever made!

UPDATE 6 weeks zero improvement and I feel even more depressed knowing my results are nothing like all the positive reviews that say it’s life changing. I’m also very dissatisfied with Joyous. They send you this annoying daily check in where you have to rate your mood based on smile or sad emojis. Real clinical rating system!! Yet they do absolutely nothing with the results. I put the most sad emoji every day and even submit in the text box that my depression is not improving and they never respond yet decided to LOWER my dose because 1 day I said I had a headache. So if you have a “side effect” they’re very quick to respond to that but do nothing to respond if you’re still depressed. There is zero patient care whatsoever and they’re just doing whatever they need to check some boxes that they’re being a responsible provider. Unless this medicine works great for you quickly, don’t expect to get any help from joyous. —- Been on this a month now and no improvement with my depression. I'm at 100mg. Giving 2 instead of 1 for the tiny sliver of hope that it may help given more time. If it does in fact help after several more weeks, I will change my reviews.

Update: Joyous responded and made things right. I am going on my 3rd month with Joyous and sent an email and text message about the status of my refill. I’m going out of state for 2 weeks and no one has even responded. There is no number to call. I feel this company may be difficult to trust if you’re depending on them for mental health and stability.