Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

I received my first ketamine supply and all seemed well. However, when I only had ten troches left notified Joyous several times with no reply. When I had none left I got a message to make a followup appointment on a Friday. This is a long holiday weekend with July 4 on Tuesday. Thus, it appears I will be without meds for a long time. Based on other reviews this seems a common problem. Why does Joyous allow this to continue? Thanks Joyous!!!!

Updating my previous 3-star review to a 4-star because the company has now solved all of my problems & I am receiving my prescriptions on time again.

I found Joyous' ketamine therapy service disappointing and their customer service non-responsive. The treatment failed to improve my depression and, alarmingly, made me feel even worse. I had to reach out to them multiple times through various channels — text, daily check-ins, and email — about my issues and my wish to cancel until I finally received a response. The utter lack of support was astounding for a company that claims to care about people's mental health. The potential benefits are certainly tantalizing, but only if it works for you. Otherwise, prepare to deal with unresponsive customer service and multiple attempts to cancel. A cautionary tale in health and service.

I just started treatment. This review is based on appointment, payment, and delivery of medication. I was able to get an appointment the day after I heard about joyous from a friend. The nurse practitioner was kind and efficient. After the appointment I was sent a link to pay for the medication. I used my FSA card so financially it was not a burden to me. 2 days later I received a text with the tracking information. 3 days after that the medication arrived at my home. The process was exactly like the YouTube videos stated it would be. They sent me a text saying the medication had arrived and asked when I wanted to start before I even knew the package had been delivered. I made a mistake with the dose because I didn’t read the email clearly. The email they send when the medication arrives is very clear if you don’t do what I did (skim :/). After I took the first dose I took the time to re-read the email and realized my error. I text the company (on a Saturday) they text back after 45min and they asked if I was feeling ok. I had no side effects so they said I would be ok. It was very nice to just be able to text with a problem. If I felt I was in very serious danger I would have gone for medical attention but waiting 45 min seemed reasonable. I have a lot of anxiety talking to people on the phone so for me texting and occasional zoom check ups are exactly what I need for optimal communication.

They just continue to be a understanding support

I have been a subscriber to Joyous since Feb. 2023. I have researched this therapeutic treatment extensively after decades of “living with” my chronic symptoms of depression and anxiety. The treatment and protocol are easily adaptable to my daily life, and I am very grateful for their benefits. Since my membership started, the company has made several improvements to their tech stack and AI that have contributed to a much better client experience. My FSA now accepts the monthly subscription without requesting receipts, and the Care team is typically very quick to respond. After finding the correct protocol for me, the daily reminder texts switched to weekly. Before Joyous, I thought I was doomed to be depressed and anxious for the rest of my life. This treatment has improved my daily life without interrupting it. Hope is a thing again. As with any startup in a newly deregulated industry, there were some hiccups along the way in their operations. The team has made substantial improvements to their daily jotforms, messaging, and dosage reminders. I look forward to seeing additional improvements to support their scale. I think the two things would benefit the Joyous / client relationship. First is a dedicated client portal app or browser UI for check ins and appointment reminders to complement the SMS. Second, a simple single phone number to call with an IVR for medical, logistical, or technical help. Like their clients, Joyous is due a little grace. No stars deducted for this reason, because I owe this service the credit for seeing life a little brighter now.

What I'm telling everyone. I have been having a hard time from the very 1st Zoom call where the therapist didn't show, to the 2nd therapist who was a no show but blamed me even though she saw me waiting! My boyfriend was there to witness it. Then to constant miscommunications from them about dosing issues & symptoms. They would change my dose but then a text would get sent out saying the old dose. This happened too many times. Constant confusion! I was having heart palpitations & another issue. They kept me on the same high dose! I once again had to take my own dosing. I gave myself less & told them that a few times. They did NOT listen! Daily texts still came back with the high dose. This is with doing a daily check in on their website. Plus texting them to let them know. o trying to cancel my subscription. I told them twice two days in a row not to renew. What did they do, sent a text saying my subscription is being ordered! If I have to call my bank to get my money back, I'm going to be upset...yet again. I have many screen shots of proof of the terrible service. I'm being ignored. They are very unprofessional & completely unorganized. It takes a lot to upset me & Joyous definitely has crossed the line with me too many times. Please use another company!

They aren’t accredited by the BBB. Patients beware. The intake appointment was more of a sales pitch. They misrepresented how much access I would have to a nurse, how much my input was going to matter and how personalized my care would be and just blew through the medical part. Once treatment started They had me fill out mandatory daily check ins (which was supposed to “personalize” my treatment) but no nurse ever responded. My dose was never once tended to by a human medical professional ( however, a human with customer care sent me a message to explain that it is a robot managing my medication and there is NO WAY for me to talk to a medical professional about it) They have a “care team” (who doesn’t care about you at all) that responds unprofessionally, coldly, and is downright unhelpful. I had concerns over my dosage and a customer service rep would send me a snarky remark via text saying to just follow along with the “protocol” (this protocol is the robot that is managing patients doses) it is absolutely pointless to put your questions and concerns or any other input into the check-ins. I did several times and was sent a dismissive and unhelpful message every time directing me back to the robot (the robot I was having a problem with) I suffered as a result of my interaction with Joyous. I feel more depressed and anxious than when I started treatment with them. Every interaction I had past them taking my money was unhelpful to downright harmful to my mental health. They refused a refund on the grounds that I “received my medication” despite the fact that I was only using their service for under two weeks. (They also get a huge discount on the already inexpensive medication, I know this because the pharmacy told me so over the phone) I did not get the service, care, and tailor made treatment I was promised. I feel I was exploited as a vulnerable person seeking relief and treated like cattle, as if I was just another number. I would not recommend Joyous to anyone, I say avoid them like the plague. Also, I know that Joyous was the problem and not the medication. I have used another provider before this and had fantastic results. EDIT: I didn’t receive a full Month of treatment, nor did I receive the treatment promised. Not only that, I was at a detriment after dealing with Joyous. Those are grounds for a refund. I reject your response, this is not a solution and does nothing to prove that Joyous is actually committed to customer care. In fact it proves my point that patients are just a number and as long as joyous got your money, it’s irrelevant what the patient outcome was.