Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment reviews

1,952 approved reviews, newest moderated first

Bradleigh D.
Mar 27, 2026
NO client care or support if needed. Can’t get in touch with anyone.
Very unfortunate. Got through one month and actually felt a difference, or was beginning to. I didn’t go through it faster than the “monthly payment” and by the time I was ready I had to make another one without receiving the second prescription. I paid for it almost two weeks ago and have been trying to contact someone since Monday. They send me four texts a day reminding me the dosages and the check ins but won’t call me. How is that client care?????? For mental health?????? UNBELIEVABLE HONESTLY
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Bradleigh, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Charlie M.
Mar 26, 2026
Ketamine
I only tried this because my PCP knew I needed help, she said I wasn't coping at all, that I just had no way to cope. C-PTSD, Anxiety, Depression, pain attacks, chronic stress, chronic fatigue, chronic insomnia, Celiac disease. I tried to find inpatient mental health care that is Celiac safe, there aren't any. So I saw this and thought why not? Nothing else was working, my PCP didn't seem to care. I wish I had read the reviews and complaints. IT'S A SCAM!! They won't send my refill, it's been 6 days now, Over 111 complaints to BBB! Scammers are horrible people, but messing with someone's mental health IS A NEW LOW! You have no way to talk to a person, it's emails and texts.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Charlie, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Sharee B.
Mar 26, 2026
Joyous provides good resources and…
Joyous provides good resources and seems to sincerely care about your feedback. This treatment got my through a particularly hard year and has changed the way I view the world. I intend on leaning into that positivity naturally moving forward
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Sharee, hearing from patients like you is why we do what we do. Thank you so much for sharing! ~Joyous Team
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Anna R.
Mar 24, 2026
I like the treatment however I may…
I like the treatment however I may switch to spravato because they supposedly keep track of how much medication you have the mail it out, well I have run out of medication. I’ve been texting for days, missing work, how can they just let you run out of medication? And they just keep saying we are working on it.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Anna, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Steve
Mar 23, 2026
Joyous=awful. Ketamine therapy=wonderful
Ketamine therapy has been wonderful. Joyous as the prescriber is awful. They let me run out of meds every single month so far. Customer service is non existent. They have no urgency and truly do not care about you or your wellbeing. There are better options out there and I highly recommend using anyone else. Joyous cares only about their profits.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Steve, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Jay
Mar 22, 2026
Efficient, effective, and low cost
The onboarding process was straightforward and fast. I felt confident that they had determined my health and the prescriptions I was taking would permit me to try low dose ketamine therapy. I enjoyed talking to both of the joyous medical professionals I spoke to at the outset, and I spoke to the same nurse practitioner during my first month's check-in. Additionally, I responded to all the text prompts and never had any problem with feedback from the company, from a human, or getting my refill processed. Additionally, when I got exceptionally slow delivery of my first prescription dose, and brought it to their attention via their normal email or text channels, joyous refunded part of the first month's fee. The ketamine itself was definitely effective at the doses prescribed, and even at 15 mg I felt my uptightness recede into the background in a way no other medication or drug has accomplished. And stopping the subscription was equally easy, if you follow the instructions on the joyous website. I am taking a break because I don't like taking any medication for too long and I want to be certain, by stopping taking it now and comparing as best I can, whether I should continue taking low dose ketamine. I found the company to be great and wonder what might cause people to leave negative reviews.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Thank you for sharing this, Jay — hearing from our patients is always inspiring. Wishing you continued growth and wellness! ~Joyous Team
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RPB LANDSCAPE & WATER F.
Mar 22, 2026
Great people and product
Great people and product. It helped me through a hard time and a drug addict brother. Thank you
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Thank you for this review! We are glad to hear we have helped and we are wishing you all the best ahead. ~Joyous Team
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Charles
Mar 20, 2026
Life-changing medication; soul crushing customer service
The medication is truly life-changing, even life-saving. I took it daily for 2.5 years and it completely changed me for the better. But their customer service is truly horrendous, especially since they recently went "all in" with AI. Shipments go to wrong addresses and yet you can't reach anyone. All you get is AI-generated slop that does nothing. There is no real support community either. It's not a scam, they are just highly dysfunctional and they don't seem to care.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Charles, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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