Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

The low dose ketamine treatment really helped me to think about things differently and get out of a rut. Communication was minimal, which I liked, but there when I needed it. I didn't use any of the portal/supplementary resources because I have my own supports that I use, so I can't speak to those. But the actual medicine did exactly what I needed it to and was the whole process was very user friendly.

The (+)s: -Ketamine itself is a wonderful substance that helps most people who are feeling stuck. -This service is cheap. Assuming you receive the product/service advertised. The horror: The service/care itself is so negligent that this can safely be called a scam. TL;DR, I was approved for treatment, told I just needed to upload a medical clearance form, which I was told could be completed by a therapist, given that I was no longer seeing a psychiatrist. I see that the form is asking for a psychiatrist's signature and license #, so I again ask for confirmation that a therapist can complete this. They confirm that that's fine. But my therapist feels uncomfortable completing the form, understandably, given he's not an MD. I tell them about this, and they say a letter from the therapist can be substituted, given (very rightly so) that the medical clearance form's language is explicitly for a psychiatrist. So my therapist writes a letter, I upload it, and I'm texted again saying that actually a letter is not an option, and that I need a psychiatrist to fill out the form after all. Mind you, this is all over text, as there is no option to talk to a live human. So to get clarity on what's going on, I schedule a follow-up visit to talk to a nurse practitioner. Eventually, she tells me that I do indeed need a psychiatrist to fill out the form. I say, okay, let me contact my old psychiatrist to see if they are willing to fill it out. She agrees. MOMENTS LATER, I get a TEXT saying "After careful consideration, your provider determined that our treatment isn't the right fit for you at this time" along with some AI pseudo-compassion slop text surrounding it ("You deserve care that meets your needs"). YOU'VE ALREADY APPROVED ME AND *I'VE PAID*. YET I NEVER RECEIVED ANY MEDICATION/TREATMENT. I'm trying to get my money back, but no luck so far.

So after waiting weeks to get an appointment with the Joyous "Care Team", today was finally the day. At the meeting time I hit the link and immediately got an error message. Then I got a phone call from a bot named Ellie who told me she was a human being. She sent me another link that led to the same error message. the future is here and believe me it's no fun.

I was feeling very hopeful. I hope someone gets to read this before they delete it. This company is about making money, not helping you. I've been on 15mg for 3 weeks. You can't get any help. Support teams just push you around. You can't get a refund or cancel the three months that they have you sign up for. If you read up on Ketamine, taking it orally, you only get a small percentage bioavailable. You'll never have that real reset with your brain. You have to do IV for that. If you can ever get to a therapeutic dose with this company. It feels like that's their ploy to not allow the correct dose, so you just keep paying and receive no health benefits. I've been to the BBC to report this company.

thieving scamming company. can’t see the irony in the amount of stress and agony they are causing me…. holy Christ!!!! ordered in December 2025, couldn't finish the prescription because it was making things worse. Cancelled. Nothing shipped again, email support cuts off and they stop responding after they say they will cancel you. No product rendered. No service rendered. 4 months later they're still charging my card every goddamn month. Can't get them to stop. Borderline harasement! STAY AWAY DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!

The therapy was very helpful for me. The practitioners I spoke with were all very kind, thoughtful, and helpful. The treatment helped me to work through my anxiety andn depression and has alowed me to get to a much happier and calmer state of mind to where I know I can continue on my own.

My Joyous treatment has been a game changer for my overall mental health conquering depression. Thank you

Joyous is a great program that has significantly improved my mental health. However, Their customer service is so poor when something goes wrong it borders on theft. I'm pretty sure its entirely run by AI. I recently had a shipment returned to sender (joyous) by USPS because they repeatedly failed to deliver it to my house. I have made about 15 attempts to reach out to the joyous customer service line (they have no phone, just a text and an online 'case' interface) and have only received incoherent AI responses telling me that my march delivery was made successfully no matter how many times I attempted to clarify that I was discussing February. On one singular occassion I was informed that once joyous received the medication that was returned to them they would redeliver it. Since that has happened it has been radio silence from Joyous. My last resort is to leave this review because I feel that joyous has stolen my money. This is the second time I have paid for the medication and have not received it. Joyous is STEALING. Please someone if you have experience navigating this I would love to know what you did. And joyous, if you have a human reading this please send me my medication I paid you for! At this point joyous has faile