JoyfolieReviews of joyfolie.com

I wish I had read these reviews before buying from here. I bought a dress (almost $200) for a wedding. But it was too small, so after trying it on, I put it back in the original packaging and returned it, promptly. They declined my return because somehow, 3 tiny stray hairs had attached to the dress and according to them, it was now only suitable to be sold as “gently used.” I wish I could post a picture of the hairs that caused this, because it’s laughable. DO NOT BUY FROM HERE UNLESS YOU'RE POSITIVE YOU WONT NEED TO RETURN.

Ugh, just don’t buy from them if you think there is any chance you need to return something! Crazy return policies where if you get any discounts you can only get store credit and then ONLY if they RECEIVE your items within 14 days of ORDERING! Which is almost impossible. Customer service absolutely refused to even give me store credit when I was one day late and I’m livid. Dress was not the color shown, see through, and didn’t fit despite using their measurement chart. Just spare yourself the hassle and order elsewhere.

Joyfolie has an arbitrary policy for returns that if you have a sale above 10% on your item you can only return it for store credit. So I happened to buy a $250 dress on a day they had a sale, today it is not on sale, and because of that I can only get store credit even though I haven't worn the dress, it is still in its original packaging. This is a terrible business model unless the whole purpose is to keep clients money because you have cash flow issues.

DO NOT buy from this company. They push a discount in your face as a new customer, but they have written it into their return policy that you are ineligible for a return if you've used a lousy discount code! I tried to get help but the AI generated 'consultant' did not understand my nuanced situation! I wish I could just get my money back.

One of the Worst Online Shopping Experiences – Avoid Joyfolie! I had a terrible experience with this company. I ordered items for a wedding, and they did not arrive on time. When I realized the delay, I tried to cancel the order, but they refused. I had to wait until the items finally arrived—too late to use. When I attempted to return them, their website was down for weeks, preventing me from processing the return. By the time I could finally get the return through, they refused to issue a refund and said I could only get store credit—which they still haven’t given me! I’ve been going back and forth with customer service since early February, and all they say is that their site is down. It’s now May, and I have neither a refund nor store credit. This company has been dishonest, unresponsive, and incredibly frustrating to deal with. Do not buy from Joyfolie. Save yourself the time, money, and headache.

JOYFOLIE—Scam website DO NOT ORDER. You will lose your money. If you use a discount code you won’t be eligible for a refund and they will not process your return towards a credit. It’s been a month of receiving their empty emails just apologizing for my frustrations but no actions. I lost $104.99 and reported them to the BBB and my bank.

I bought two dresses to try for my maternity photos. It was already a red flag that they run sales and promos but only let you return (or even size exchange!) something if you pay FULL price?? Why should it matter if you're returning a full priced item or an on-sale one? Unless they're somehow selling cheaper materials or damaged dresses for the ones people use promo codes on. I knew I could only use one dress so I had to bite the bullet and pay full price so that I could have the option to exchange or return. Now to my current issue - I give them 2 stars instead of 1 because I do like the quality of the desses and I did manage to get a size exchange for one in time to use for my photos. My issue now lies in a return they've been hoarding now for TWO MONTHS. They say give "up to" 10 days for them to process a return... its been nearly 60 days. I got an email confirmation that they recieved by return on March 27th. I reached out to them and explained I have a baby on the way so I really do need the return money and they told me that they have a high volume of returns. I get that being extended for a month, but TWO? I'm starting to think I just got scammed because I'm out the money (and it wasn't cheap) and the dress I sent back. I really hope they genuinely do process the return soon, but if not I'll be telling everyone to stay awayyyy from this company. Which is unfortunate because I did professional photos and people have asked where I got my dress.

Buyer beware -- this company is a scam. Any attempts to return merchandise will result in a laughable run around. Stay away! I attempted to return pieces that did not work for us straight away and was told for a very long time after much emailing with them that their return portal was down. At least a month later I finally got information on how to submit my return. The items remained in the bag with the tags on and were returned as soon as I heard from them. Two months later I receive a response saying they couldn't be credited because they were damaged, accompanied with pictures with checkmarks but no damage visible. Through emailing they said they checked again and found animal hair on them. We have no animals in our house and have never had animals in our house. They also refuse to credit a duplicate dress that was accidentally purchased as part of the same order because I did not ship it back separately. They did accept one dress, apparently but have still not notified me of the credit for that one.