JoyfolieReviews of joyfolie.com

Like many of the reviews below, I have been trying to get a store credit from this company. I literally came searching in frustration only to realize that this is the normal mode of operations. I have been emailing with Joyfolie since Feb 13 when I first realized their return portal was not working. At that time, in a response email, they had no idea when it would be up and working. I kept emailing every 2 weeks or so and checking their portal sometimes daily to see when it was up. Their return portal came up working about a month later. Once the return is initiated, you have 10 DAYS to get the item to them. The item got there out of the window. Joyfolie closed the transaction. Currently, They are in possession of funds AND product. 13 weeks since Feb 13 6 weeks since April 02 it was received at their warehouse 3 weeks it was prioritized for inspection. I have purchased from this company in the past. It is all smooth IF you do not have a return or exchange. In addition, please note that many companies like these require you to pay for your return shipping. I have learned my lesson….Never do business with any company like this. This hassle is not Worth it. Buyer you have been warned!!! UPDATE: A credit was received today, May 20, 2025. Coincidentally, I just posted this review and 30-45 minutes later, the credit came in. That said, while i do appreciate, it was made ok. (A refund would have been my preferred), I still do not want to ever do business with this company again. The hassle is not worth it.

They scam you when you need to exchange or return an item. If you didn’t pay full price, you can’t return it. If you want to exchange, you need to do this within 14 days of the purchase date. It took 8 days for my item to arrive, so I had less than a week to decide, exchange the item. The items are expensive, which makes their return policy very unfair.

BUYER BEWARE - while the dresses are pretty, the return policy is LOUSY. It took 10 days to receive my order. I understood there to be a 30-day return window (after you read through the page-long return policy). However, you have submitted your return within 14 days of PURCHASE regardless of when you actually receive it and then pay to ship it back within the 30 days of purchase. Zero lenience. I would highly recommend avoid online purchases through this vendor unless you are absolutely certain you won’t be returning it - that’s a hard commitment when talking about clothes that you can’t assess sizing, fit, or true color until you try it on. 😬

I bought a belt from Joyfolie. Shipping was quick, and the belt feels like it's really good quality. Looking forward to buying 1-2 more when they restock.

I got my order, and the quality is very poor. The dresses are thin, and the stitching is coming out. The pricing is high, but the quality is low. They are giving me a hard time. I want to return and get my money back.

The item I purchased is beautiful and I got it at a very fair price. They packaged it up with care. The tag had a classy gem secured to it. A journal with a beautiful meaningful note was included. This company is amazing.

THE worst retail company I have ever done business with. I had the misfortune of having to return an item. The tracking showed that they received the return but it took months of emails to finally get the store credit (they don’t issue refunds) because of their backlog, disorganization and horrible customer service. If I had not emailed them many times I would have never even gotten a return credit, and I think their customer service model is hoping people simply forget about their returns. Please know that they don’t issue refunds ever. In addition, there is no phone number to call or online chat 🚩Avoid at all costs unless you plan on buying something you know you will never need to return.

If I could give Joyfolie 0 stars, I would. I recently placed a large order with them, spending over $1,300 on bridesmaid dresses. One of the dresses needed to be exchanged for a bigger size. Unfortunately, by the time it arrived in Canada, I was told I was outside their return window. After reaching out, their customer service assured me they would extend the return window and issue store credit so I could reorder the dress in the correct size. I followed their instructions, sent the dress back, and waited for the credit to appear. But after following up, they completely reversed their position, telling me they would no longer issue the credit. Instead, I was given the option to pay to have the dress returned or let them donate it — which felt like a slap in the face after being told the exchange would be honored. Honestly, I don’t know what the big difference is in just sending the correct size — especially when they already have the dress back. Who has the means to just donate a $200 dress these days? I’m incredibly disappointed with their lack of integrity and customer service, and I would never recommend Joyfolie to anyone. Please read the attached emails showing that they originally agreed to honor the exchange — then went back on their word. Hello Tori, Thank you for your reply! ​ We kindly ask that all returns are made within 30-days of purchasing. It looks like your purchase was made on 11/22, however, Joyfolie stands behind our products and is happy to make a one-time exception to this policy for the item(s) to be returned for store credit. Our system does not allow items to be exchanged after the 30 day mark. Please feel free to use the store credit to purchase the desired size. We’ll gladly extend this return window for an additional 10-days from today. I've since emailed a return authorization slip for you to include within your package. Please know it may take our warehouse 5-7 business days to receive, inspect and process your return after arrival. We’ll reach out to you via email once this is completed. If you have any questions in the meantime please feel free to reach out. I hope you have a wonderful day! Thanks again from Joyfolie—as always wishing you love and light. Warm Regards, Megan Fashion Consultant Joyfolie Shoes, Apparel, and Accessories Joyfolie & Joyfolie Bridal Wholesale: joyfolie.faire.com Second email after following up with my credit after the dress was received back to their warehouse for credit to order in a bigger size Hello tori, I sincerely apologize for any confusion and frustration regarding your return. I completely understand how important these dresses are for your wedding, and I want to clarify the situation to ensure we’re aligned on the next steps. Our return policy requires that items be received at our warehouse within 30 days of the purchase date. Since your order was placed on November 22nd, it needed to be received by December 22nd to qualify for a return. However, we received your return on January 22nd, which is beyond our permitted return window. I apologize if there was any prior miscommunication regarding this. While we are unable to issue store credit at this point due to the return being outside our policy, I want to ensure we provide the best possible solution given the circumstances. If you'd like, we can return the dresses to you (shipping costs would apply), or we can donate them on your behalf. Please let us know how you'd like to proceed. Again, I sincerely apologize for the frustration this has caused, and I appreciate your understanding. Please let me know if you have any further questions. Thanks again from Joyfolie—as always wishing you joy and light. Warm Regards, Taylor Fashion Consultant Team Manager Joyfolie Shoes, Apparel, and Accessories Joyfolie & Joyfolie Bridal Wholesale: joyfolie.faire.com