JoyfolieReviews of joyfolie.com

I've purchased dresses from them for the last two years but this past year their quality has really gone down hill. The sizing is SO inconsistent it's really hard to get something that fits, and then the return policy is awful. Now to top it off, I ordered a crimson/gold dress and received the bronze (mislabeled and mis packaged). They only give you like five days to return which happened to be during Thanksgiving so I got an email Sunday my return had been cancelled. They did reopen it but the item I received in exchange was the same bronze color (also mislabeled). So currently I've been charged twice for the same wrong dress (of which I only have one). When you reach out to customer service it's just copy paste AI bullshit you aren't talking to a real person. I won't be doing business with them anymore sadly.

I bought two dresses to try for my maternity photos. It was already a red flag that they run sales and promos but only let you return (or even size exchange!) something if you pay FULL price?? Why should it matter if you're returning a full priced item or an on-sale one? Unless they're somehow selling cheaper materials or damaged dresses for the ones people use promo codes on. I knew I could only use one dress so I had to bite the bullet and pay full price so that I could have the option to exchange or return. Now to my current issue - I give them 2 stars instead of 1 because I do like the quality of the desses and I did manage to get a size exchange for one in time to use for my photos. My issue now lies in a return they've been hoarding now for TWO MONTHS. They say give "up to" 10 days for them to process a return... its been nearly 60 days. I got an email confirmation that they recieved by return on March 27th. I reached out to them and explained I have a baby on the way so I really do need the return money and they told me that they have a high volume of returns. I get that being extended for a month, but TWO? I'm starting to think I just got scammed because I'm out the money (and it wasn't cheap) and the dress I sent back. I really hope they genuinely do process the return soon, but if not I'll be telling everyone to stay awayyyy from this company. Which is unfortunate because I did professional photos and people have asked where I got my dress.

BUYER BEWARE - while the dresses are pretty, the return policy is LOUSY. It took 10 days to receive my order. I understood there to be a 30-day return window (after you read through the page-long return policy). However, you have submitted your return within 14 days of PURCHASE regardless of when you actually receive it and then pay to ship it back within the 30 days of purchase. Zero lenience. I would highly recommend avoid online purchases through this vendor unless you are absolutely certain you won’t be returning it - that’s a hard commitment when talking about clothes that you can’t assess sizing, fit, or true color until you try it on. 😬

THEY WILL NOT TAKE RETURNS!! ONLY STORE CREDIT ! YOU BETTER HOLD YOUR NOSE ( SMELLY CLOTHES)AND BETTER LIKE THE CLOTHES. The picture are quite impressive but incredibly poor quality dresses. Should sell on Temu or Shein instead. My daughters dress for a Christmas event came packaged in a bag with a HORRIBLE SMELL!!! I can not be the only one with this experience. I emailed them right away. This was early December 2024. I am still waiting for a refund . They are only offering credit. PLEASE EXPLAIN WHY I WOULD WANT A CREDIT FROM A COMPANY THAT WOULD SEND ME A FOUL SMELLNG DRESS!!

My order took 11 days to ship and when I received it I was missing items including a free $60 backpack for spending a certain amount. They gave me a $10 coupon to replace it. Seriously.... Once I told him I was missing two of the items from my mystery box they wanted pictures of every single piece of clothing and the labels of the bags. I didn't keep any of that and what a ridiculous process that I had to go through for their mistake. Not to mention the items that we received were ridiculous, Velvet flare pants that wouldn't sell for five dollars. So the mystery box was a complete flop. I won't be buying from them anymore.

First let me say the sizes are all over the place. Second, their return policy stinks. I ordered a dress for my daughter in her usual size and it was huge. I already paid $9 to get it shipped to me. If I returned it, it would cost another $9 plus $9 shipping on a different size. They have also recently added an $8 restocking fee. That’s $35 (although they didn’t have the restocking fee at that time so actually $27) down the drain so we kept the dress and by the next year it fit perfectly so I ordered another dress in an almost identical style in the same size and it fit 6” larger all over. It was wildly different! I thought they sent us an adult size at first. I wrote a few emails to customer service because I wanted my money back but I only got automated replies so I was stuck with returning the dress for store credit. The next dress I ordered was very short and wide so I had to return it too. This is like playing poker and I’m losing a lot of cash. This time I contacted customer service through the chat and they said they would refund to my original payment. I got excited until I started asking questions and discovered she just meant they would give my store credit back to me. Bottom line, I don’t recommend their kid’s clothes for slim kids or for people who care about consistent sizing.

It’s not that Joyfolie is a scam per se, since you do get the items you pay for and they do look like the photos. But their shtick is that they artificially inflate the prices so high so that they can run sales & discounts that make it seem like you’re getting a good deal (most retailers do that)—and then their fine print is that you can’t return and get your money back for any items you got via those “discounts”. You can get store credit, but only within a very short window of time. You also have to pay a decent amount for the return label. The issue is that their sizing is incredibly inconsistent, so even though I’ve gotten some good stuff from here, I’d say it’s too much of a gamble to order from them because an item doesn’t fit right and you got it “on sale”, you can’t get your money back and the return process is such a hassle.

Customer service is okay, but they don't do free returns or exchanges. It makes it a hassle when you need to return an item. You'll be paying about $20 in shipping fees to return your purchase and to get your size exchanged. (About $10 just to return your item, and if you are exchanging, they will charge you yet again for the shipping.) So, just be very sure about your order before purchasing. I assumed that free returns and exchanges were ubiquitous now, but they don't have them at Joyfolie. My fault for not reading the fine print. Clothes are cute, but not very sturdy in construction. I bought a dress and the zipper broke as soon as I tried it on. Thankfully they gave me store credit when I sent in photos of the defective garment, but in the end, it just wasn't really worth it. Unfortunately, I would not recommend purchasing from Joyfolie.