JoyfolieReviews of joyfolie.com

Customer service is okay, but they don't do free returns or exchanges. It makes it a hassle when you need to return an item. You'll be paying about $20 in shipping fees to return your purchase and to get your size exchanged. (About $10 just to return your item, and if you are exchanging, they will charge you yet again for the shipping.) So, just be very sure about your order before purchasing. I assumed that free returns and exchanges were ubiquitous now, but they don't have them at Joyfolie. My fault for not reading the fine print. Clothes are cute, but not very sturdy in construction. I bought a dress and the zipper broke as soon as I tried it on. Thankfully they gave me store credit when I sent in photos of the defective garment, but in the end, it just wasn't really worth it. Unfortunately, I would not recommend purchasing from Joyfolie.

I don't think I will ever shop here again. First time and last time. I have yet to hear back from customer service about help with my returns since my items do not match the quality shown in the photos they have on their website by a long shot. My Seraphina sweater came damaged (it's a chunky knit sweater and there were lines and poor knitting throughout the whole garment). The button holes on the Rehanne set were also machined so poorly the buttons would not fit through their holes without a struggle, I was afraid to rip it because the material is so mediocre. Also- their return policy is very strict and YOU have to pay the cost to return it which to me says STAY AWAY they're aware of what they're doing. Everything is Free People prices for Walmart quality.

I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy: We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations. So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money. Tip for consumers: Their return policy is EXTREMELY limited. Be sure to find it (many clicks deep in the site) and read it thoroughly. Products used: None - The distressed jeans distressed further when I sat down. The top pulled at the buttons even though I ordered based on the measurements provided (I am busty). The dress is ok, but not thrilled with the color in person