JoyfolieReviews of joyfolie.com

90% of my order was gorgeous and good quality. One item came damaged and one item was just ugly. As others mentioned, their returns are a joke. For the prices you pay, they should honor their customers with allowing returns. They don't even follow their own policies. I wanted to exchange my item and they refused because it was discontinued. I pointed them to their own policy that exchanges are allowed on discounted items and they closed and denied my case anyways.

This company is horrible to deal with. I bought a dress and attempted to return it within a week of receiving the item. They initially said that they could not accept the return due to it not meeting their return policy. After I proved to them that the dress was not on sale and I did not use a discount code they sent me a way to return the dress. I of course was made to pay all return shipping. I received an email on March 25, 2025 saying they received my return and would review the item within 10days. On July 16th I received an email saying they could not accept the return due to a stain. I know there was no stain when I returned it and it has now been in their hands for nearly 4 months and they are attempting to deny the return.

I have purchased many dresses for myself and my daughter from Joyfolie. While their dresses are nice, their customer service is absolutely pitiful. I purchased 2 dresses in May for my daughter’s kindergarten graduation. One did not fit so I returned it in the EXACT condition I received it, tags still on. I got an email the return was received on June 3rd. I have yet to receive my refund! I emailed them 5 times over the last month and a half and each time received the same cookie cutter response saying “we have contacted our warehouse and have escalated your issue we will let you know when it’s resolved.” I finally got sick of their robot responses and reported them to the BBB (first time ever doing that). Well wouldn’t you know the day after I did that and they were notified I got an email saying they wouldn’t refund me because the belt is missing from the dress. It didn’t come with a belt on it and I thought to myself oh I guess they just had the model wearing a belt to accessorize it (as they often do). They are being petty and spiteful. There are much better companies out there with higher quality clothing like Nora Lee, Rylee and Cru, or Indie Blue. I highly recommend one of them over this shady company that won’t even treat their loyal customers with respect. And from the looks of these other reviews it seems like mine is not the first return they’ve misplaced or given an issue with. Hmmm. Sounds like a them problem. STAY AWAY!

Joyfolie is predatory. They solicit a fee for returns, but have a separate return policy that does not allow returns on most of their items. I followed up directly to confirm why I paid a fee for returns that are not allowed, and they indicated it was an optional fee. I’m not sure that this is even legal. Do not buy from here.

If I could give zero stars I would. Absolutely the worst customer service I have ever had. I purchased three items in late April 2025. Returned two of the items early May (within their return timeframe) and Joyfolie acknowledged they received the items on May 6, 2025. I have yet to receive my refund which is around $150.00 owed. Multiple emails - because that’s the only way to reach them- telling me they are behind in processing refunds. It’s been over 60 days. I have been purchasing from them for years for both of my daughters and this is the first time I have needed to return anything.

Do not buy from this company unless you’d like to just throw your money to the wind. Like many others, I was told that 3 strands of hair on my return made the product unsellable. Now I’m out $300 even though the product was in perfect condition. Scary that they have done this over and over. The kicker…the told me this 4 months after I returned the dress.

I’d give them no stars at all if it was an option. I received my dress and it was a dumpy fit. I had purchased it in hopes to wear it to my Dad’s memorial service. I was so disappointed that it wasn’t what I expected. I requested to return it and was told that it was a final sale item. I mentioned to the sales representative that nowhere did I see it stated that it was a final sale. It didn’t say that on my receipt nor was it typed anywhere on the dress description when I purchased it. I asked if they had that info hidden somewhere on their website and if they did, I said that was extremely poor business etiquette. She finally agreed to take the dress back. At that point I had read reviews about how awful their return policy was, so I was nervous. Sure enough, I got an email today saying they would not accept my return because of two fuzzies/hairs on the dress. I have a white fuzzy blanket, folded at the end of my duvet. I unpacked the dress on my bed. Literally two fuzzies from the blanket were on the dress so they would not return it?! They sent me a picture with two arrows pouring at the two fuzzies. RIDICULOUS. What a joke. Absolutely ridiculous. The material is so cheap that any lint or anything floating in the air would stick to that dress. Don’t fall for it. The dresses andclothing are far cuter in the pictures on their site than they are in person. You will not receive a refund if you need to return purchase. You’ve been warned.

Please stay away from this company unless you want to lose your money! I bought over $300 worth of clothing...returned two items the next day and received confirmation that they had received the items. Two months later Im still waiting for the credit to my account, not even a refund to my CC.