JoyfolieReviews of joyfolie.com

Found some beautiful shoes for my daughter. Measured accordingly and ordered the shoes and a couple tops and a dress that were all on sale/no returns. The shoes were bought for family Christmas photos, and purchased well in time for the occasion. They were sent defective, with a strap on one being sewn on backward, which rendered them unwearable. Joyfolie will not refund your money, even for items that they acknowledge are defective. I was offered a store credit or exchange for same item. I told them aside from the defect, the shoes were too small, despite adding a half inch to her shoe size per their listed chart. They would not send the next size up, and are supposedly going to send me a replacement after they receive my return. I submitted photos 2x and went back and forth on 15 emails with their ppl about this. Also filed with BBB where they are located. I hope they send me my shoes, because then I can resell them. LOL. They advised me to resell them on their Treet site which they take a cut from! These folks are anything but straightforward and honest. I am so glad I bought all sale items and nothing full price. I would say the quality is mediocre, at best. You can find equivalent items custom made on Etsy for the casual dresses, and Kohls, Target, Amazon, Walmart, and Gap for the tees and jeans. Will never shop them again, and would advise ppl to be wary of them because this has been the most unfriendly and unpleasant interaction I have ever had with a retailer online or brick and mortar. They are scammers because if you have an issue, you will never see your money again, regardless of said issue; even when sending photos of obviously defective merch that they acknowledge is in fact defective. Then you're supposed to wait for them to receive the item you sent in order to get a replacement. So in my case, the defective shoe ruined the situation because even if it had been the correct size, they won't send a replacement in enough time for the shoes to be worn for the occasion for which they were purchased. Buyer beware. They do not care about their customers, and their responses are links to their policies which are unfair to consumers (particularly the no refunds on defective items).

Miss leading with their "free returns" that you have to pay extra for. They offer you a coupon and then don't return anything because it's a deep discount. The quality of the dresses are crap. If you like the style of dresses, just go on to Amazon and search for Joyfolie and you'll get the same designs at a fraction of the price.

Beautiful dresses for all Occasions….Customer service is impeccable!

i would give zero stars if that was an option, extremely deceptive company. terrible customer service. some of the dresses are nice mainly the girl dresses but they will make sure you never see the refund in any form, come up with one reason or another to not refund though you send back new clothes with tags etc, saying oh you used discount code even when things are marked final sale at checkout and give you no warning, forced me to get store credit for around $ 200 dollars and the most deceptive thing, the store credit expired in just a few months without any warning. they are thieves so will avoid at all costs!

I wish I had read these reviews before purchasing from this company. I emailed the company to see if I would be able to return an item and was told yes. I purchased the item, along with some other items and was offered 10% off for being a new customer. The items didn't work out and I requested a refund back to my card. The company then sent me a gift card instead. When I contacted the company they sent me a link to the return policy stating that if a discount code is used during the purchase the buyer is not entitled to a refund back to the card and can only receive arefund in the form of store credit. Now I am stuck with a useless gift card. This practice feels underhanded so I do not recommend purchasing from Joyfolie.

If I could give this company negative stars, I would. They nickel and dime their customers more than any clothing shop I've ever purchased from. You better get your dress right the first time you order, because they will make you go through he** if you decide to return it, charging you hidden fees to the point where the dress is no longer worth the trouble.

I’ve never left a review for any company but this one has horrible business practices. They will make it impossible to return your item and their customer service is essentially non-existent. I am going to have to dispute charges with my credit card company and hope that that works. Please don’t ever order from this company, save your money and your sanity.

Beware of ordering anything on Joyfolie as they will do everything they can to keep you from being able to return what you order. This dress had an odd fit to it, couldn't wear it. Tried to request a refund. We received instructions on how to return along with a date to post the package by for the refund. We sent it well before the date in the instructions. The courier took forever to deliver, probably in part because Joyfolie opted for the cheapest option. Packaged arrived at their facility a day late and they declined the return. Even though they admitted to seeing the package ship before their instructed ship date and seeing it in transit for the rest of the time. You would logically think, "oh, you made every effort to get it to us before the 30 days was up, despite the courier delays, and follow our instructions and postmarked in time, we will go ahead and issue the refund" this is the kind of ethical service I'm used to. But nope. They refused to budge and now want me to pay for them to ship the product back to me. I guess we all know what Joyfolie cares about most - and it's not their customers. Recommend a book to their executives. . . it's call "The Heart of Business" by Hubert Joly. I dare you to read it and learn a thing or too about what makes a great business.