JoyfolieReviews of joyfolie.com

I was very impressed at first with how quick my order came in. I unfortunately did not like how the dress looked on me so I started a return. However, I got an email saying they couldn't accept my return due to finding two hairs on it that I did not inform them about before hand. My only options were to donate or pay for them to ship the dress back to me. When I emailed them all the kept saying was we understand your frustration, but there are no exceptions.

I will never buy from Joyfolie again. We ordered several dresses to find one for our daughters to wear to a wedding. They offered 20% off your first order, which a lot of companies do. When we went to return the dresses we decided not to keep, they said they were only returnable for store credit because we had taken the 20% off introductory offer. It was sneaky and premeditated on their part to mislead and keep the money. Their communication was terrible, and they made it very difficult to return anything. Two of the 6 dresses we ordered looked awful, like they were from Goodwill. Skip this retailer!

Terrible customer service!! Returned a pair of black pants and they refused to refund my money due to a couple of dog hairs on them! Anyone living in a house with animals beware as they could have simply removed to two white dog hairs and refunded my money but after several emails requesting someone call me in regards to the ridiculousness of this, they consistently refused and refused calling me. Not only did they refuse to refund my money, refuse me a phone call about it, they also would not return the product to me without wanting another 38$ to sent it back to me! So after paying to ship it back to them and then back to me I’d paid nearly double for a product that doesn’t fit! Do not buy from here!

It’s a scam. Sent me a child’s size instead of an adult size then refused to return or exchange it. Absolutely awful. Wish I had read the reviews first.

Don’t ever expect to return anything. They offer you a promo code and because you use that, they won’t allow you to return the dress. The dresses I got were terrible quality and had weird flaws to them. I would never recommend this place. Their customer service is horrendous.

Purchased a pair of boots for my 4yo daughter. She tried them on for less than 30 seconds in our home. They were too small to zip up around her calves, so we repackaged them, paid the return fee, and arranged the return. Days later, the refund was denied due to the item being returned in "worn condition." They sent a photo as "proof" of the unsellable condition, which was certainly not the product we had returned. So now, I'm stuck paying ANOTHER shipping fee to have the unwearable boots sent back to me (alternatively, they very generously offered to donate them on my behalf. Heartwarming). To top it off, they do not address your emails, instead responding with automated saccharine "Dear Gorgeous" messages every single time. Euch. Avoid. Avoid. Avoid.

Where do I begin? I went to order the girls pj's that were on sale. I wanted a size 10 which was available. They automatically send you a size 6 which is the size that all the sale items had in stock. I emailed them, because their phone number is not legit, and they wanted to charge me just as much as I paid for the pj's for a return. This is price gauging! DO NOT BUY FROM THEM. Their products come from China, so terrible quality. I am stuck with something I have no use for and out the money!!!! Really?? You have the nerve to tell me I ordered a size 6? Try going online and all you have are size 6 to purchase. I STAND BY MY REVIEW!!

I loved my dress! It was so beautiful and fit me perfectly. That was my first order though, so I can't speak on the other reviews about the return policy. But I loved my order and felt so pretty in it. It didn't take more than a week or so to get to me.