JoovvReviews of joovv.com

Worst customer service as other reviewers share. The devices break nonstop and it’s $300 a pop to ship and fix each time. They will blow you off with any complaint and delete all negative reviews from any platform. A group of us are going to BBB next and all influencer platforms since Joovv never tried to make it right and we have proof they delete all negative comments.

After suffering through the poor assembly instructions, I neared completion - only to find that the main power cords were not included. When I emailed my concern the staff emailed back " I was wrong , that there must be 4 main power cords." Of course , my helper and I tore through all the boxes a 3rd time to no avail. They refuse to send me my power cords despite cashing my $7,000 dollar purchase. I've asked 3 times, but only get a belligerent response. What ever happened to customer service ???

Broken lights 3 times and make customer pay $300 in fees for each panel to be fixed each time. Also, the flickering causes health issues. Never again. Stuart has been so useless and the customer care is a nightmare. There are way better quality lights I’ve now discovered and I’m selling mine.

Customer Support Supervisor (guy named Linus) is terrible. I sent him a video of a strange sound the machine had begun to make, and his reply was that he'd never encountered that problem before (that was how he had come across), so I sent it in to have it inspected (something like $35 for insured shipping). They eventually decide to send it back, saying there was nothing wrong with it, and that because there had been nothing wrong with it, it didn't qualify as a warranty claim, and that I would have to pay for the return shipping (about $25). When I get it back, it's still making the same noises, so Linus says, "yeah that's normal for it to make those sounds as it ages". So, I wasted $60 (I don't have to spare) for NOTHING, and he insists it was my fault, essentially refusing to pay me back the money i wouldn't have spent had he not sent me the wrong message--and he claims he is the supervisor, so basically there's no one to appeal to.

Horrendous and rude customer service. I’m trying to organise a return (within the window) of an item I’ve been having consistent issues with. They’ve made me feel as though I’m the one at fault. In our last exchange when I asked for what fee range I’d the charged for missing the plastic wrapping (yes, really!) to return the item, they refused to tell me and this was their reply: Hi Jody, I mentioned a small fee in my previous reply. We will need to receive your return before providing a quote. I am Joovv’s Customer Communications Manager and Supervisor of returns. This will be my last reply. - John P There has been a whole chain of emails today of a similar tone and rudeness, when I’m just trying to find out what they’re going to charge me (in addition to the $50 re-stock fee!) for a return and why this is their “standard” for a FAULTY item. Vile, vile group of greedy people! Buy from PlatinumLED instead. I have one of their products already and it’s amazing, great customer service. I should never have strayed.

Joovv is a pretty lame company when it comes Customer service. package was lost by FedEx Delivered to the wrong address to the exact allJoovv had to do Let’s file a claim with FedEx and they would reimburse and buy me a new one and Joovv treated me like a criminal and acted like I was trying to pull off the crime of the Century with there stupid little $600 light . I’m sure their product is fine but the people behind the product are not fine I would think twice before buying from this company I really was treated like a piece of garbage.just check bbb

Please do not purchase their product find a different product. The customer experience is deplorable. They don't have live customer service either. Their behavior is extremely greedy and blame directly on the customer every question that you bring. You have to pay shipping for returns or any service you need on the consoles. I sent back the units and put insurance in two out of the three boxes. They came back to me saying that the only box that had not insurance the parts were broken. Sent me pictures of scratches that did not occur in the parts I sent. Without hesitation or shame they stole and refused to refund for the parts. They act as scammers. Read the reviews or other users before deciding to pursue a purchase with them.

We ordered the Joovv Solo 3. After receiving device, we were unable to get to start. The panel was not working, product arrived defective. The site has not contact number, the only way to contact company is via email, which is very frustrating considering the amount of money spent. We decided to return the Joovv Solo 3 due to the fact that we couldn't get it to work and the company had the nerve to not reimburse us the shipping fee when they had in fact sent us a device that DID NOT WORK.