JoovvReviews of joovv.com

Our eight joovv solo units costing over $8,000 total and have never worked correctly. We sent the original units back and they sent eight new units and those have also never worked correctly. Either we received repeat lemons or they have systemic reliability issues with their product. We figured out how to partially make them work with only two of eight light panels turning off during routine client sessions. Then, after a few years, the panels all started to die, the lights went out completely and never returned. We contacted joovv and were less than pleased with their customer service. They do not even have a customer service number. There is no way to talk with a human on the phone no matter how hard you try to work with them. They will only respond with email. It costs $75 in postage to send one unit back for maintenance and then you have to pay the maintenance costs on top of that. If joovv were to share their shipping rates with their clients providing pre-printed return labels that the client could pay for, it would only cost $30 per unit in postage, but joovv refuses to share their discounted shipping prices with their clients. Their troubleshooting team has not been helpful in any way. They try to help, but are not knowledgeable and their only suggestion is to send the unit in for them to look at it. I have figured out on my own how to solve some of the problems. I am not the kind of person that typically writes negative reviews, but I felt like it was really important for potential buyers to understand what type of equipment performance to expect and what type of support to expect once they receive their devices.

I stupidly purchased the Joovv Solo,$1,299. 57 on June 13, 2020. Today, October 29, 2021 it no longer works. That is 1 year and 4 months and two weeks! This truly is a piece of JUNK! By the way, the so called warranty? You have to pay for shipping to them as well as for them sending it back once it is repaired! The light weighs 14 pounds so shipping is quite expensive. The Company claims that since you got free shipping when you ordered it, you have to pay for the shipping when this piece of junk no longer works! They don't have live customer service either - it tells me they know the product is junk and they don't want to deal with people who will be upset they have been taken! By the way, the current Joovv Solo Model costs $1,455.00 - ON SALE! DO NOT PURCHASE - FIND A DIFFERENT PRODUCT IF YOU ARE SOLD ON THE PREMISE.

I bought my desktop version (I think it's called the mini) in December 2019. It has been working fine ever since. No problems. I like it!

What a terrible company. We bought 2 Joovv Quads for our wellness franchise, and owning them has been a constant headache for our staff. You can supposedly sync the 4 panels using either bluetooth connection or you can hardwire the panels in the back using aux cords. With either method, the panels constantly go out of sync, meaning not all 4 panels light up, and you can literally spend hours trying to get it to work with no success. By the way, I'm an engineer in my 30's and I know how to use technology very well. These products simply don't work as advertised. Good luck trying to contact their customer service. There is no phone support. You have to send them an email, to which they will just send some generic response back. We've also had to ship back 4 of the panels within a year because half of the lights stop working. As of our most recent RMA request, they said their company is no longer providing shipping labels for warranty repairs. Not only do we have to deal with the headache of this product not working, now we have to pay to ship it back even though it's under warranty. Customer service is clearly not a value at Joovv. Our customers at our business have mentioned "your red light panels never seem to work." We agree with them, and it's frustrating we spent so much money on what seemed like a reputable company.

Very shady business, reviews on their site are heavily filtered to manipulate and only allow the positive. If you follow their recommended exposure schedule "start with only 1-2 mins for 2-3 weeks slowly working up to 10 mins" then at the 60-days returns mark you only had 5 weeks of trial time not the full 8 at 10+ minutes daily where you're supposed to start seeing benefits. A clever ploy to leave you second guessing if their product even works. Their standard policy is designed to deter you from returning; non-refundable shipping both ways & restocking fees if you throw out the cardboard caps or the polybag. CS is oh so helpful up until your return window runs out, then you’re out luck. They might be in the health products business but could care less about you & turn into horrible human beings who will do everything in their power to make your life uncessarily difficult. At my 2 months mark after daily use I wrote an honest review that basically the Mini made absolutely zero difference on anything except *maybe* quality of sleep. CS censored my review and educated me (ONLY after questioning why my review wasn’t posted) that "falling asleep" is not advised under their cleverly hidden disclaimer in the users manual - the stuff no one reads? their overpriced lightbox with built in safety auto-shut off is never to be “left unattended." Apparently not so safe, huh? That discovery happened at only 9 days outside my return window, but they couldn't care less and won't allow an exception. In the chargeback dispute with my AMEX they LIED that I never reported any concern about the functionality of their product. Maybe red-light therapy works, I wouldn’t know, but I do know that JOOVV products don’t work. Save your $$$.

I failed to do proper research before purchasing my Joovv on its competitors. After doing so, I realized the Joovv light was WAY overpriced for the power of the unit. I returned my Solo and purchased two RedRush 720s for nearly the price of one Joovv (RedRush ships free). Unfortunately, I was out the original shipping charge and also had to pay for return shipping. They refused to accept the boot / stand I returned because it was not in the original box, which was just a simple, plain cardboard box. So they charged me $175 for the boot for my failure to return a $1.00 box. Furthermore, they made me pay to ship it back to myself because they refused it. Buyer beware and do your research first! There are many options that emit higher power and are much cheaper.

The worst customer service I’ve ever experienced.. the unit didn’t work and sent it back and then they sent me back the boot but wanted me to pay for the unit to be shipped back.. the customer service reps are clueless and pompous

I preordered a JOOVV Generation 3 mini in November, it was shipped on Feb 28th, and the box arrived mangled, half empty and without the device in it. I promptly contacted JOOVV about the issue, took pictures, filed a fed ex claim, and JOOVV customer support was completely dismissive and failed to address the missing item. They would not authorize the claim I wished to claim with Fed Ex to help me either. I never received my item at all, which cost $845 and will never do business with JOOVV again if they can't even guarantee they will deliver the goods I paid for. Terrible customer service and company.