JoovvReviews of joovv.com

disappointed in customer service!

Bought the Quad for nearly $4000 and two panels quit working. Customer service is horrible- they could care less. When it did work it was fine that's why I gave them two stars.

I first heard about Joovv from PaleoMom ( Dr. Sarah Ballantyne), and I purchased a full body Joovv device less than 5 years ago at her suggestion. It arrived dinged up, and the company assured me that if the lights were turning on, it was fine. I could either accept a small refund (under $100), or repackage the huge and chunky machine and mail back for a new one. We had no way to repackage it, so I accepted the small refund. Fast forward to this week. The device suddenly won't turn on. The 'on' button isn't sticking and only half the panels are turning on at all, and none of them at their usual brightness. I emailed the company. A customer service rep named "Linus P" asked if I had bothered to plug in the device. Super helpful. I responded with a photo of what was happening and was told they no longer support this model. Instead, I was given a link to look at purchasing new devices and told there was a $50 promotion going on. The cost of a comparable device that I purchased less than 5 years ago is now $2000 more expensive than what I paid. They refused to service my device, and they would not offer me any sort of discount to replace what I purchased from them. Joovv claims their red light therapy devices to be of "medical grade" and "the best in the industry". Their customer service is terrible, and their very expensive devices should last longer than 4.5 years. To replace my red light machine, at the cost of $5600, knowing my last one didn't even make it to five years, is ludicrous. That's over 1k/a year for something that will just break on you. I am extremely disappointed in the quality of their product as well as their customer service. There is no option for me to leave a review on their website sharing my experience, and Linus P declined to give me an appropriate link so that I can share my experience. They are trying to hide their shady practices. Buyer beware.

I ordered a light panel last week and Joovv sent it through Fed Ex from Utah to the San Francisco Bay Area. My Joovv light is sitting in Sparks Nevada. No tracking? Zero movement. I expect that I will eventually receive my Joovv light? This is also a Fed Ex Complaint as their company is notorious for being two weeks late on shipping, packages mangled and thrown anywhere. I complained both to Fed Ex ( knowing they are no help) and told Joovv. Stuart at Joovv is doing everything he can other than refunding the shipping fee. Denies this happening and they use Fed Ex... Ok? The customer made this up I guess? I give them two stars assuming package arrives in one piece? They should be concerned. But who cares? Def not fed ex and Joovv? Looks like they don't care either! The shipping fee is too important