JoovvReviews of joovv.com

all in all this seems to be a giant marketing gimic. I bought the Joov Version 2 and it was extremely loud, noisy and had a very bad build quality akin to some £100 ali baba red light pannel only problem was i paid $1000 instead of £100 . Really not a great deal all in all felt like i'd been ripped off and scammed only bought it originally due to a Luke Story endorsement.

I bought the full body size, VERY costly!! If i could give less than one star I would. I used this device less than 10 times, it isn't working, I sent in the video showing it not working, and now they want me to fill out a form to determine how to fix it and CHARGE me for the fix. No thanks, I'll throw this piece of junk away and find another red light company.

Bought a full panel device which was very costly. Joovv then decided to drop support for the device since they were now selling and updated unit. Existing clients were left without support and no suggestions of what to do. Very unfortunate when you consider the investment in their product.

I first heard about Joovv from PaleoMom ( Dr. Sarah Ballantyne), and I purchased a full body Joovv device less than 5 years ago at her suggestion. It arrived dinged up, and the company assured me that if the lights were turning on, it was fine. I could either accept a small refund (under $100), or repackage the huge and chunky machine and mail back for a new one. We had no way to repackage it, so I accepted the small refund. Fast forward to this week. The device suddenly won't turn on. The 'on' button isn't sticking and only half the panels are turning on at all, and none of them at their usual brightness. I emailed the company. A customer service rep named "Linus P" asked if I had bothered to plug in the device. Super helpful. I responded with a photo of what was happening and was told they no longer support this model. Instead, I was given a link to look at purchasing new devices and told there was a $50 promotion going on. The cost of a comparable device that I purchased less than 5 years ago is now $2000 more expensive than what I paid. They refused to service my device, and they would not offer me any sort of discount to replace what I purchased from them. Joovv claims their red light therapy devices to be of "medical grade" and "the best in the industry". Their customer service is terrible, and their very expensive devices should last longer than 4.5 years. To replace my red light machine, at the cost of $5600, knowing my last one didn't even make it to five years, is ludicrous. That's over 1k/a year for something that will just break on you. I am extremely disappointed in the quality of their product as well as their customer service. There is no option for me to leave a review on their website sharing my experience, and Linus P declined to give me an appropriate link so that I can share my experience. They are trying to hide their shady practices. Buyer beware.

I have now had all four of my Joovv Solo units break on me. Every time it's the green screen that goes 'pop', smoke is smelt and the unit no longer works. Surely this is unsafe! I had the first unit replaced, with shipping at my expense, only to find the other three units developed the same problem. I spent many thousands on this product and now none of them work. The Customer service is beyond awful; simply some of the worst I have ever had to deal with. Unhelpful, rude and unwilling to assist in any way except the boiler-plater response of 'submit a service ticket and pay for everything yourself.' For four units to die on me like this clearly indicates extremely poor design and/or poor quality of parts. Please save yourself thousands and do not buy anyhting from this scam company. Their marketing is amazing, their product is horrific.

This company is the worst. They do not care at all about their customers despite what it says on their website. The On/off switch broke on my full size red light lamp. I contacted the company and told the only way for repair was to ship my entire large lamp at my own cost, pay for the repair, and then pay for the return shipping. Hundreds of dollars for a cheap on/off switch that popped off and of no fault of the customer. The other issue I had with this is that shipping the huge lamp back and forth is not only very costly, there is a big risk of damage in transit. The worst part was my interaction with the company - Stuart the Operations Manager. He was incredibly unhelpful, would not answer my question, and unwilling to problem solve or come up with a solution. I asked several times to speak to another person, but he refused.

The product shipped via UPS and required a signature. I was not home for the 1st attempt but waited for the scheduled delivery and it was never delivered. It shipped back to Joovv and UPS told me they don't charge to return to sender. Joovv is trying to charge me twice for shipping and will not honor the price I received for a new order. Horrible customer service.

Joovv refused to allow an upgrade of product within 48 hours. They claimed the product had not shipped but refused to upgrade which was odd. I saved the box and understood return policy so I saved the packaging. I was super careful with the product while trying it out for the 60 days. Rarely used and it sat on the same desk during use. Never moved it much before repackaging. Paid $120 to return ship with insurance. They sent me photos saying it was scratched. They must keep stock photos to email. They are NOT accurate. They refuse a full refund. The stand was $175. They likely charge this for the stand often and them use the photos to keep your money. They give me the option to pay for shipping again to get the stand back. Why would I want a stand for a light I don't have. Silly but almost want to pay for shipping so they can't reuse the stand to send out to someone else. This company is a scam. There are better red lights available. Joovv is overpriced with a horrible customer service policy. Avoid Joovv!!!