JoovvReviews of joovv.com

The irony that JOOOVV is a seller of medical-grade devices designed to support health and wellness. My experience has left me with serious concerns about the companys business practices and integrity, particularly regarding their refund and return policy. I purchased a device for approximately $600. However, after careful consideration, I concluded that the device did not justify the hefty price tag. I decided to return it, taking all necessary steps to ensure a safe return. I meticulously packaged the device, purchased insurance and confirmed that it was sent back in its original packing, to my surprise, JOOOV refused my return, claiming the device was not in great condition due to an alleged small, superficial scratch. I was left with two unfavorable options: either pay additional fees to have the device returned to me, or forfeit the entire $600 with no refund whatsoever. Additionally, I received no compensation for the add-ons I purchased with the device.I find it troubling that such a minimal issue (that quite frankly I think is a scam tactic) was used to justify a complete denial of my refund. This experience raises concerns about the companys integrity, as it feels like an attempt to retain funds unjustly. The lack of any compromise or consideration for the consumers investmentespecially in a health-related purchaseseems unprofessional and contrary to the companys mission of supporting customer well-being.I hope this message serves as a caution to future customers.

disappointed in customer service!

I bought their handheld device spent over $600. The band came apart so I sent it back to get repaired. I was still under warranty so they took it back amd fixed it. Then they claim they sent it back. The tracking they provided says nothing except it’s in transit, it’s been two weeks. Their customer service seems to be run by a guy named Linus. You can’t speak to anyone just email Linus, who just repeats what the tracking # states- it’s in transit without an ETA. This is the worse customer support I’ve experienced. You can’t speak to anyone! At this point I want my money back, don’t buy from them.

Bought the Quad for nearly $4000 and two panels quit working. Customer service is horrible- they could care less. When it did work it was fine that's why I gave them two stars.

Terrible customer service. I bought 4 panels and 2 have malfunctioned. They don't stand behind the product. The panels are very heavy and cost a small fortune to ship back to them, only to receive them back still not working. Really disappointing. There are better, newer options out there.

I wish I had checked here first. Joovv has the worst customer service experience I have ever experienced. The entire company seems to be run by a guy named Stuart who refused to let me correspond with anyone else at the company (and there's only one email listed, and Stuart runs it ... no phone number). My product never came. The shipment tracker said it was delivered to a different town than my address is in. Stuart refused to just replace the product (at this point, I'd just like a refund because I am appalled by this company's ethics) and is inciting that we must wait for the UPS investigation. Meanwhile, I just paid 500.00 plus dollars for this product that is to be used to pain relief and I can't buy another one due to the cost. Any reputable company would see that all the evidence shows that the product was not delivered and send one right away, and then deal with UPS separately to get their money back on the lost product. This is absolutely ridiculous and I can't find anyone else at the company to talk to, since Stuart is controlling the email correspondence. What a horrible horrible company with no empathy or understanding. This is a short sighted way to make money and the business will not last much longer hopefully.

Very poor customer service. Broke and customer service refused to help.

Theu won't even honor their warranty and blame "tipping" for a fan needing to be replaced. Why pay a premium price for an inferior customer service experience? Buy somewhere else.