JoovvReviews of joovv.com

Rude, and clearly poor quality from reading reviews so sad they are touted by the industry. I happy and excited to support a competitor with better Customer Service John P. in customer service was Rude and almost motivated to be UNHELPFUL

I ordered a light panel last week and Joovv sent it through Fed Ex from Utah to the San Francisco Bay Area. My Joovv light is sitting in Sparks Nevada. No tracking? Zero movement. I expect that I will eventually receive my Joovv light? This is also a Fed Ex Complaint as their company is notorious for being two weeks late on shipping, packages mangled and thrown anywhere. I complained both to Fed Ex ( knowing they are no help) and told Joovv. Stuart at Joovv is doing everything he can other than refunding the shipping fee. Denies this happening and they use Fed Ex... Ok? The customer made this up I guess? I give them two stars assuming package arrives in one piece? They should be concerned. But who cares? Def not fed ex and Joovv? Looks like they don't care either! The shipping fee is too important

I tried to purchase the quad (A VERY EXPENSIVE PURCHASE) from the company. I had emailed regarding breaking up the payment between two invoices and they confirmed in writing this could be done. My home is for sale, but it could take well over a year to actually sell. I had mentioned this asking if the shipping address could be changed later if my house sold - since they have a 5-6 week lead time. Due to that, they refused to sell me the product. I even told them that if the house closed escrow, which I don't even have an offer and it would take at least 45 days to close escrow from the date an offer is signed (AGAIN I DON'T EVEN HAVE AN OFFER), I would work into the contract that if the product is shipped to this address (they only do curb side delivery so it would be outside the main gate of the home (since my home has it's own gate) that I can take delivery of it. This is not professional to not sell someone a product because their home is for sell. My home may not even be in contract to sell for well over a year. I have NO offers now. I will continue to pursue this issue as I do not feel a company has the right to NOT sell a product because a customer's home is on the market. If that is the case, they they CANNOT sell to others in the same situation. And I bet an audit of every customer that has purchased their product would show many customers buying products when their homes are for sell. They have NO legal right to refuse to sell the product!

Buyer beware. Awful customer service. I pre paid and waited months and months for the actual delivery. The unit arrived while I was out of town too late for me to try out even for a week. The customer service would not allow me to extend even a week to try it out. The return process was a hassle. Fine to pay insured mailing but $50 to send back an unused item!

Don’t buy!! In my breast cancer recovery, it was recommended I use red light therapy to heal some chest wall issues and for general chemo healing. I was told by a few ladies to avoid this company, but I bought into the glam of a higher price point and I trusted their return policy. What a joke. My $600 Go arrived broken. There’s no customer service number to call so you must communicate via email and are helped until you request a refund. Then the crazy begins. Their process is to apply for a refund and this take days. Then you must have all of the originally packaging, which we did, and PAY a $50 restocking fee. You heard me. They make YOU pay to return the broken item they sent you. Quite an ethical approach for a company toting ideas of your health as their concern. I’m shocked. In this day and age when ethics is vital and at the forefront of everything, they charge people for their mistakes. Get your act together. People communicate now about companies like this. I’m working with an author about my breast cancer journey. This is making the cut.

Took a while to get here but so far so good. There customer service team answered my question promptly and I am excited to see how the next few weeks go.

Horrible customer service. I ordered a stand and it was never delivered and they say its up to me to find it. They were very short and not willing to help!

Trash scam company. Even looked at adding these to my clinics, but condescending and rude staff! Completely dishonest and unhelpful. Jordan in particular flat out said he was unwilling to help even though it was in his power to do so. I have the emails to prove it! (on top of that, you would think when buying for clinics they would say hey we have a new model coming out. But no they let you purchase then two weeks later release another one. Companies that care especially B2B would tell you. Further not require you to pay for the shipping back.) Jordan and Joovv are awful examples of companies in health preying on those that seek to improve their health. Do yourself a favor and buy anywhere but here.