JoovvReviews of joovv.com

I would have chosen no stars if it was possible. We have spent a fortune on these units, albeit effective units we will look for different brands moving forward as to absolutely NO customer service. Email is all they offer and they are so frustrating and do not help. Do not buy Joovv. They advertise Drew Brees using this brand but I bet he gets great customer service. They absolutely ignore any issue you may have. Arrogant and rude responses. They might as well email a person back and say “ha, you’re screwed, we got your money, now we are done with you.” Such a disappointment as I researched heavily before I purchased red light therapy. I will absolutely tell every one I know to not buy from Joovv as now there are many great competitors. Red light therapy is becoming very popular and I have many people inquire as to what brand we purchased. So Joovv, you’re screwed now, I will not promote your product to anyone.

No noticeable results after 4 months. Would not let me return the item after 30 days. But they said, it requires two months to see results. I contacted them withint 60 days and they said they will not accept my return. That makes no sense. I used it religiously just like they said on a clean face, ate clean, for 60 days. no change whatsoever on any fine lines, spots, acne, etc. Im 38 so I would have definitely seen results if this thing worked. I looked at their website, and they didn't post my review which said the above. They only post positive reviews and scatter in a few basic negative ones to make themselves look real. I'm bummed cuz the item was $500 and they said it had a return policy of 60 days.

Wish I could give zero stars. Terrible customer service, shipping, and return policies. Do not order from them unless you want to deal with a logistical nightmare and the worst customer service. Never got my product because I don’t work from home and I had to be there to sign. UPS ignored my signatures (virtual and written) and shipped back to Joov. Joov told me they could ship it back to me for an additional fee. Total money grab and scammers.

Quality is atrocious. The plastic clips break every 5 months and they gouge you to buy new ones for $50. You will pay $3K for a device that is no better than Chinese ones and get terrible support. I deeply regret buying from this company.

They listed their normal price last month as $1,699... Now their big "black friday sale" has the price 'discounted' to $1,699, stating that the normal price use to be $1,799.

Avoid like the plague. Better brands, better service (they have none) and better pricing everywhere. You’ve been warned…

Extremely disappointed in this company and their customer service department, particularly Jane P. the customer service manager. I purchased a 3.0 panel with a floor stand. I decided I needed a mobile stand, but the only way Jane would allow me to do this is if I purchased 3 more panels to get the complete quad mobile setup. This left me with an empty floor stand. I asked to purchase one more panel to go in the now EMPTY floor stand and she refused, stating she did not sell panels without stands. I already purchased the stand for a single 3.0 panel AND purchased the quad stand with 3 panels, putting my 4th panel on the mobile stand. There is NO need for an additional stand if I purchase another 3.0 panel. Still she refused and refused to give me her supervisor's name and email. This is horrible customer service and a horrible business practice. Trying go get extra money out of customers for something they do not need.

I bought the Joov GO 2.0 from Australia. I shop online all the time and millions of eCommerce sites will display their currency, and will make it very clear whether you are shopping in USD or your local currency. And I have come to understand that if a currency is not displayed, that it is ASSUMED to be in the local currency, which in my case would be Australian Dollars. To my horror, a $599 purchase was charged to my card as $1100. When I sent an enquiry about this they said that I could refund it but that it would cost me freight plus a restocking fee, which would be a total of $341 down the drain to then not own any device. Then there's still no guarantees that the product would be 'accepted' for refund. Also, all the videos I watched showed the handheld device covering the face. It certainly does not cover the face. You have to move the device around quite a number of times to get full face coverage. This means that no part of your face is getting the full 10 minuts recommended dose. I am incredibly disappointed. And the attitude of the helps staff is terribly rude and entitled. Including this comment like "We are an American company shipping from America, so you should have known that it would be in USD". No sir, I have no idea where you are shipping from, and I never investigate where the product is shipping from. For alI know it could be shipping from Brazil or Pakistan and the company could be Norwegian. It is the duty of all eCommerce merchants to clearly display the currency of every purchase - and failure to do this is deliberately misleading the public. Also, I have never once in my life ever written a review on any review platform, that's how ripped off I feel with this product. Where is the zero or negative star button :/ This product is a total rip-off and not worth $1100 USD - AVOID AVOID AVOID