JoovvReviews of joovv.com

I bought the Joov GO 2.0 from Australia. I shop online all the time and millions of eCommerce sites will display their currency, and will make it very clear whether you are shopping in USD or your local currency. And I have come to understand that if a currency is not displayed, that it is ASSUMED to be in the local currency, which in my case would be Australian Dollars. To my horror, a $599 purchase was charged to my card as $1100. When I sent an enquiry about this they said that I could refund it but that it would cost me freight plus a restocking fee, which would be a total of $341 down the drain to then not own any device. Then there's still no guarantees that the product would be 'accepted' for refund. Also, all the videos I watched showed the handheld device covering the face. It certainly does not cover the face. You have to move the device around quite a number of times to get full face coverage. This means that no part of your face is getting the full 10 minuts recommended dose. I am incredibly disappointed. And the attitude of the helps staff is terribly rude and entitled. Including this comment like "We are an American company shipping from America, so you should have known that it would be in USD". No sir, I have no idea where you are shipping from, and I never investigate where the product is shipping from. For alI know it could be shipping from Brazil or Pakistan and the company could be Norwegian. It is the duty of all eCommerce merchants to clearly display the currency of every purchase - and failure to do this is deliberately misleading the public. Also, I have never once in my life ever written a review on any review platform, that's how ripped off I feel with this product. Where is the zero or negative star button :/ This product is a total rip-off and not worth $1100 USD - AVOID AVOID AVOID

This company is the worst customer service ever. You can’t never talk to a person over the phone. Once you buy a product and if you have an issue or other questions about the product, might as well forget it. They don’t care. They got your money. There are better companies with better customer service. They stop responding to emails and find no resolution.

Exactly like the others reviews said - "Terrible C/S" and lots of attitude. No number to call, only Chat or email. If they don't like what you type, they just stop responding to your inquiry. My C/S rep is supposedly a operations manager-Stuart P. After lack of response, I asked if my only remedy was to dispute the charges with my CC company. Still no response. Interesting how you cannot post a review to their site, yet, they only post positive reviews. Very unethical.

Terrible customer service! I provided all of the detail in my first email and the CSR asked me the same questions. I jumped through all of the hoops and the response was still the same. It needs to be sent in and it will cost you. I am frustrated as this is a light and it is used for 20 minutes a day and it stopped working. Customer Service is horrible and the unit is unreliable. Don’t buy!

Avoid this company and being ripped off. Non transparent and hidden fees. Non disclosed duty & shipping fees that cost nearly the same as the product. They have no customer service to speak of when trying to cancel order. Interesting how you can’t leave a public review for Joov. They only show misleading non verified marketing reviews on the website. Huge mistake trusting Hubberman Labs Podcast referral for this. Avoid them too!

Horrible product and customer service

WOW - what a mistake. don't ever buy from this company. Customer service is none existant. i'm so mad at myself for going with this brand. Out of stock, no updates, no replies to emails. Which I'd checked Trust Pilot first...

This product breaks down a lot, and even after repairs, continues to break down shortly after the repairs. They do not provide any kind of warranty on the repairs.