Rue R.
It’s what comes next that matters!
Have ordered twice so far and had a pleasant experience both times! A bit of a rocky start as a new client, but I’m not deterred by weird intake hiccups since they’re common across telehealths. Everything went smoothly and lightning fast once it was submitted. Once you’re in the portal it’s user-friendly and easy to navigate. The staff is very communicative both through their platform and on community forums, which is a green flag for transparency and CS. I know Pomegranate has had its downfalls and snafus. Not excusing that or negating anyone that had an unfortunate experience in the past. But I really believe that when things go awry, it’s what comes next or after the criticism/feedback that matters. Pom has put in a concerted effort to improve and it’s evident in how much they’ve grown and smoothed out their process in the past couple of months. And in the midst of a huge sale with an influx of patients! I thought I’d get in and out of this telehealth just for a great price but the changes I’ve seen are compelling me to stick it out with Pom :)
Response from Join PomegranateSep 7, 2026
Thank you for such a thoughtful and honest review! We really appreciate you recognizing both the bumps you experienced early on and the work we’ve been putting into improving the process. We’re glad your orders have been moving smoothly and that you’ve found the portal and communication easy to use. Most of all, we’re happy that your experience has given you a reason to stick with Pomegranate Health. Thanks for giving us the opportunity to earn your trust! If you ever need anything, we’re here at 813-419-1189, [email protected], or through the new patient portal.